Job Summary
The Sales Support Executive provides daily operational and inventory support to the sales team and dealer network. Key responsibilities include stock control, routine daily operations, standard reporting support, and dealer system access management.
Key Responsibilities
1. Stock & Inventory Management
- Process stock allocation and distribution to regional teams, sales representatives, and dealers.
- Perform regular stock reconciliations and manage stock transfers between headquarters and regional offices.
- Track and maintain daily stock control - (SIM cards, e-reload credits etc).
2. Daily Operational Tasks
- Process daily dealer onboarding requests and create new dealer codes within target SLAs.
- Assist with operational dispute checks related to SIM activations, e-reload credits, SIM mapping, and data subscriptions.
- Handle stock activation requests and resolve daily operational inquiries from frontline sales.
3. Day-to-Day Reporting Support
- Generate standard daily, weekly, and monthly operational reports (activations, subscription trends, dealer performance).
- Gather and format raw data to assist senior team members with monthly dealer incentive payouts and campaign tracking.
4. Sales Team & Dealer System Support
- Provide helpdesk support for sales staff and dealers, including User ID creation, role provisioning, and password resets on the Dealer Portal, Apps, and DMS.
- Perform SIM mapping and system account reassignments to maintain database accuracy.
Job Requirement:
- Education: Diploma or Bachelor’s Degree in Business Administration, Logistics, IT, or related field.
- Experience: 1–3 years in sales administration, sales support, or stock control (telecommunications/FMCG experience preferred).
- Skills: Proficient in MS Excel (basic formulas, VLOOKUP, pivot tables); familiar with Dealer Management Systems (DMS) or inventory tracking software.
- Key Traits: High attention to detail, good organizational skills, and strong communication.
Job Types: Full-time, Permanent
Pay: RM3,000.00 per month
Benefits:
Application Question(s):
- Current Pay, Expected Pay, Notice Period?
- Years of experience as Sales Admin?
Experience:
- Telco: 1 year (Preferred)
Work Location: In person