- Diploma or degree in IT, Computer Science, Computer Engineering or a related field.
- At least 2 years in IT support or operations; experience as an outsourced or resident engineer at a client site is an advantage.
- Hands-on experience with Active Directory / Entra ID account administration and user onboarding and offboarding.
- Hands-on experience supporting Windows and Microsoft 365 users.
- Experience installing, configuring and supporting business applications.
- Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi and VPN troubleshooting.
- Experience working within ticketing and change management processes.
- Good spoken and written English and Bahasa Malaysia.
- Malaysian citizen or permanent resident; own transport to reach the client site.
Preferred qualifications
These strengthen an application but are not required.
- Microsoft: MD-102 Endpoint Administrator, MS-900 or MS-102.
- CompTIA A+, Network+ or Security+; Cisco CCNA.
- ITIL 4 Foundation, given the IOSM process environment.
- Experience supporting ERP or HR systems in a corporate environment.
- Experience with ITSM tools such as ServiceNow, Jira Service Management or ManageEngine ServiceDesk Plus.
- Spoken Mandarin is useful for some clients.
Pay: RM5,500.00 - RM6,500.00 per month
Benefits:
Work Location: In person