Company Overview
We are Franchisees of SUBWAY, operating multiple outlets focused on delivering quality food and service in a dynamic restaurant environment.
Job Summary
The multi-unit operation manager coordinates and supports all activities within the assigned geographic area. Trains, coaches, and supports managers. Plans and sets business goals. Focuses on in-restaurant issues especially on
keeping a zero food safety issue
.
Responsibilities
Coach and train shift managers, assistant managers, and managers to achieve operational excellence and improve team performance
Develop and implement new hire orientation and rewards programs to enhance employee engagement and retention
Monitor training processes to ensure consistent, high-quality training delivery across all outlets
Maintain appropriate staffing levels for managers and assistant managers to meet operational needs
Lead managers and staff to ensure compliance with SUBWAY Operations Manual standards and government regulations
Identify and correct deviations from operational procedures promptly to maintain service quality and safety
Analyze sales reports and collaborate with staff to identify opportunities and achieve sales targets
Support execution of local and national marketing initiatives to drive customer engagement and revenue growth
Perform physical tasks as needed, including working any restaurant station and operating Point of Sale systems
Required competencies and certifications
Ability to perform physical tasks including bending, standing, walking throughout the workday, and lifting up to 20 kilograms
Proficiency in operating computerized Point of Sale systems and cash registers
Preferred competencies and qualifications
Diploma or equivalent education; college degree preferred
3-5 years of successful operational multi-unit management experience in a restaurant environment
Strong communication, interpersonal, and conflict resolution skills to lead diverse teams effectively
Basic math and accounting skills to support operational decision-making
Strong analytical and decision-making skills demonstrated through staff selection, coaching, and development
Proficient IT skills to configure and manage online integration systems
We are Franchisees of SUBWAY