Key Account Manager – Sales / Business Development
Location: Singapore
Experience: 1–4 years
Industry: Any relevant industry
About the Job
We are looking for a dynamic and results-oriented Key Account Manager (KAM) to manage, retain, and grow corporate and key customer accounts.
Candidates with experience in Sales, Business Development, Key Account Management, Corporate Sales, B2B Sales, Client Relationship Management, or Customer Success are encouraged to apply.
Key Responsibilities
- Manage and develop a portfolio of corporate and key accounts.
- Build and maintain strong relationships with corporate clients and key decision-makers.
- Act as the primary point of contact for assigned clients.
- Conduct regular client meetings, business reviews, presentations, and site visits.
- Understand client requirements and recommend suitable services or solutions.
- Drive upselling, cross-selling, account growth, and revenue generation.
- Identify new business opportunities within existing accounts.
- Develop strategies to improve customer retention and satisfaction.
- Handle client enquiries, concerns, and escalations professionally.
- Coordinate with internal teams to ensure excellent service delivery.
- Manage contract and renewal discussions and identify opportunities for long-term partnerships.
- Maintain accurate client information, activities, and opportunities in CRM.
- Track account performance, revenue, customer engagement, and sales targets.
- Monitor competitor activity and market trends.
- Prepare account reports, sales updates, and forecasts.
- Support new client acquisition and business development activities when required.
- Travel within Singapore and other locations for client meetings and site visits when required.
Requirements
- Bachelor's Degree or Diploma in Business, Marketing, IT, or a related field.
- 1–4 years of experience in Sales, Business Development, Key Account Management, Corporate Sales, B2B Sales, Client Relationship Management, or Customer Success.
- Experience managing corporate clients, key accounts, or strategic customers.
- Proven experience in upselling, cross-selling, and achieving sales or revenue targets.
- Strong customer relationship and account management skills.
- Experience conducting client meetings, presentations, and site visits.
- Strong negotiation, presentation, and communication skills.
- Ability to understand customer requirements and recommend suitable solutions.
- CRM experience is preferred.
- Strong commercial awareness and understanding of B2B sales.
- Strong proficiency in English. Arabic proficiency is preferred.
- Ability to work independently and manage multiple accounts.
- Willingness to travel within Singapore and other locations for client meetings when required.
Ideal Candidate
The ideal candidate will be a commercially driven Sales or Business Development professional with strong relationship-building skills, experience managing corporate accounts, and a proven ability to generate revenue and develop long-term client partnerships.