- Outram Central Region (Singapore) Singapore
全职 Senior Vice President, Client Operations Manager 工作, 薪水 up to SGD 21,700, BNY Central Region (Singapore) 公司招聘中 - Ricebowl
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BNY is seeking a Senior Vice President, Client Operations Manager to support the delivery of high-quality middle office services for assigned clients, products, or operating areas. This role will play a key part in managing client service delivery, overseeing complex operational activity, driving issue resolution, and partnering across operations, technology, product, and relationship teams to deliver a strong client experience.
The successful candidate will bring deep operational knowledge, strong client and stakeholder management skills, and the ability to navigate a fast-paced, controlled, and highly collaborative environment.
Responsibilities
Support day-to-day delivery across middle office activities, ensuring accuracy, timeliness, and strong service outcomes.
Act as a senior point of contact for operational issues, service inquiries, and client-sensitive matters.
Partner with internal stakeholders to manage onboarding activity, operating model changes, process enhancements, and service improvements.
Monitor service performance, identify trends, and help drive actions to improve transparency, control, and client experience.
Contribute to governance routines, service reviews, incident management, and reporting for clients and senior stakeholders.
Help maintain a strong risk and control environment, including adherence to policies, procedures, and regulatory expectations.
Identify opportunities to improve processes, reduce manual effort, and support scalable operating practices.
Build strong working relationships across clients, relationship teams, technology, product, and operations partners.
Provide leadership, guidance, and day-to-day oversight to team members, supporting performance, development, and execution excellence.
Qualifications
Minimum 15 years of experience in financial services, with substantial experience in middle office or related operational roles.
Minimum 5 years of experience managing teams in a financial services environment.
Strong understanding of trade support, lifecycle events, reconciliations, client servicing, and operational controls.
Demonstrated ability to manage complex issues, coordinate across multiple stakeholders, and deliver in a high-pressure environment.
Strong communication, problem-solving, and organizational skills.
Experience supporting change initiatives, onboarding, or service model enhancements is preferred.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
The successful candidate will bring deep operational knowledge, strong client and stakeholder management skills, and the ability to navigate a fast-paced, controlled, and highly collaborative environment.
Responsibilities
Support day-to-day delivery across middle office activities, ensuring accuracy, timeliness, and strong service outcomes.
Act as a senior point of contact for operational issues, service inquiries, and client-sensitive matters.
Partner with internal stakeholders to manage onboarding activity, operating model changes, process enhancements, and service improvements.
Monitor service performance, identify trends, and help drive actions to improve transparency, control, and client experience.
Contribute to governance routines, service reviews, incident management, and reporting for clients and senior stakeholders.
Help maintain a strong risk and control environment, including adherence to policies, procedures, and regulatory expectations.
Identify opportunities to improve processes, reduce manual effort, and support scalable operating practices.
Build strong working relationships across clients, relationship teams, technology, product, and operations partners.
Provide leadership, guidance, and day-to-day oversight to team members, supporting performance, development, and execution excellence.
Qualifications
Minimum 15 years of experience in financial services, with substantial experience in middle office or related operational roles.
Minimum 5 years of experience managing teams in a financial services environment.
Strong understanding of trade support, lifecycle events, reconciliations, client servicing, and operational controls.
Demonstrated ability to manage complex issues, coordinate across multiple stakeholders, and deliver in a high-pressure environment.
Strong communication, problem-solving, and organizational skills.
Experience supporting change initiatives, onboarding, or service model enhancements is preferred.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
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