Job Description
Supervise front-of-house service team during service hours, allocate duties to service staff
Ensure service standards, table setup, hygiene and presentation comply with company SOP and food safety requirements
Attend to escalated guest enquiries, complaints and special requests
Coordinate between floor, kitchen to maintain smooth service flow during peak hours
Check stock levels for tableware, napkins and service supplies, submit replenishment request
Brief team on daily specials, new menu items, live music arrangement and promotions
Enforce Singapore alcohol service regulation, verify customer age where required
Assist manager with attendance tracking, shift handover and daily operational reports
Train new service staff on service flow, POS system and house rules
Requirement
Minimum 3 years relevant working experience in western restaurant, bar or lounge; supervisory experience required
Strong leadership, problem-solving skills, able to handle busy night shifts
Familiar with POS system, food hygiene and liquor service compliance
Able to work rotating shifts, weekends and public holidays