Job Description
Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, cleaning and test of our systems.
Reporting on service assignments and faults (online and/or paper)
Training customers and new colleagues
Driving for long periods as required for the above; attending to some occasional call-outs outside your area; attending to call-outs outside business hours as and when required.
Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
Monitor RVMs using TOMRA back-office systems
Work closely with the service team
Demonstrate responsibility for health and safety by safeguarding own wellbeing, avoiding risks to others, reporting hazards promptly, and complying with TOMRA SAFE Standards.
Any other tasks in support of the business as required
Manage and maintain tools, test equipment, technical documentation, and assigned van kits/spares to ensure completeness and compliance with inventory requirements.
Analyse areas of potential improvement of products and report to local service team.
Stay informed and up to date with TOMRA’s RVMs and products.
Requirements
Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma) preferred; candidates with strong relevant experience may also be considered. Minimum 2–3 years of field service or maintenance experience with electro-mechanical systems.
Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
Proficient in interpreting technical manuals, engineering drawings, and schematics.
Competent in basic IT applications, with familiarity in mobile applications and remote monitoring systems.
Demonstrated customer service orientation with strong communication skills.
Effective team player with the ability to work independently and adhere to standard operating procedures.
Must be able to manage tools, spare parts, and occasional equipment handling" and/or "Must be able to stand for long hours
Willingness to travel across Singapore and attend to after-hours service callouts as required.
Awareness of Workplace Safety and Health (WSH) standards; compliance with WSQ safety guidelines.
Eligibility to work legally in Singapore.
TOMRA
is a Norwegian multinational corporation with focus on sustainable technologies.
TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology.
Altogether TOMRA has over 100,000 installations in over 80 markets worldwide and had total revenues of about 10.9 billion NOK in 2021. TOMRA's geographic footprint covers all continents, and the solutions provided are increasingly relevant for serving sustainable societies.
TOMRA Group employs roughly 4,600 people globally and is publicly listed on the Oslo Stock Exchange.
TOMRA Singapore is a subsidiary company fully owned by TOMRA Systems ASA.