Job Summary
Support daily operations by managing customer communications, preparing documentation, coordinating shipments, and liaising with internal teams and external partners to ensure smooth administrative and logistical processes.
Responsibilities
Respond promptly to phone calls and email enquiries to address customer needs
Prepare accurate quotations, purchase orders, invoices, delivery orders, and maintain data entry and filing systems
Provide effective customer service by addressing queries and collecting feedback
Coordinate communication between customers and the Engineering department to resolve issues
Manage daily operational documentation and deliver administrative support to teams
Arrange local and overseas courier services, air freight, and sea freight shipments efficiently
Collaborate with suppliers and freight forwarders to track and manage incoming and outgoing shipments
Record meeting minutes and compile monthly operational reports
Perform additional ad hoc duties as assigned to support business needs
Preferred competencies and qualifications
Proficient in MS Office applications to support documentation and reporting tasks
Demonstrate a positive attitude and strong organizational skills to manage multiple tasks effectively
Exhibit self-motivation, analytical thinking, proactivity, and the ability to work independently
Work well in a team environment, showing initiative, self-discipline, and effective interaction across all levels
Possess excellent communication and organizational skills to facilitate smooth operations
Educational background from GCE 'O' / 'N' / NITEC / Diploma / Degree level or equivalent with relevant work experience
Fresh graduates are welcome to apply