jobs in KBE AIR-CONDITIONING & ENGINEERING PTE. LTD.

全职 Customer Service Admin 工作, 薪水 up to SGD 2,000, KBE AIR-CONDITIONING & ENGINEERING PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Customer Service Admin

KBE AIR-CONDITIONING & ENGINEERING PTE. LTD.

全职

Central Region (Singapore)

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工作地点

  • 53 UBI AVENUE 1 Central Region (Singapore) Singapore

职位描述

岗位职责

  • Manage of incoming calls
  • Scheduling of work and coordinating with workers.
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Have experience working in air-conditioning sector
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Min. GCE O Level

重要安全守则

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