Perform final inspections of products to ensure that all quality requirements and specifications are met.
Investigate and report quality issues, process-related issues, and customer complaints.
Respond to customer complaints regarding product quality and identify appropriate solutions to meet customer needs and expectations.
Develop, update, implement, and maintain the departmental and Company Quality Management System (QMS) in accordance with applicable ISO 9001:2015 requirements.
Ensure that the Company’s policies, procedures, work instructions, forms, and other controlled documents are properly maintained and updated.
Monitor and ensure compliance with applicable ISO standards, Company procedures, and quality requirements across relevant departments.
Plan, coordinate, and conduct internal ISO audits, and follow up on audit findings and corrective actions.
Coordinate and support external ISO certification, surveillance, and recertification audits, including the preparation of relevant documents and records.
Prepare and maintain ISO-related records, audit reports, corrective action reports, and other QMS documentation.
Monitor changes in applicable ISO standards and other relevant requirements, and recommend necessary improvements to the Company’s QMS.
Prepare and submit QA/QC and ISO compliance reports to Management when required.
Perform any other duties and responsibilities as assigned by the Manager/Management from time to time.
Job Requirements:
Candidate must possess at least a Diploma, Advanced Diploma, Postgraduate Diploma, or Bachelor’s Degree in Engineering or an equivalent qualification.
Minimum 5 years of relevant experience in ISO, Quality Management Systems (QMS), quality compliance, or internal auditing.
Good knowledge of ISO standards, quality management principles, document control, internal audits, and corrective action processes.
Strong documentation and record-keeping skills, with excellent attention to detail.
Ability to coordinate and follow up with various departments to ensure the timely closure of audit findings and corrective actions.
Proficient in Microsoft Office, particularly Microsoft Word and Excel.
Good command of English, Bahasa Malaysia, and Mandarin.
Strong analytical, problem-solving, organizational, and leadership skills.
Able to work independently, take initiative, and effectively coordinate with internal departments and external parties.