全职 Supervisor (OldTown White Coffee-Penang International Airport) 工作, 薪水 up to MYR 3,000, OldTown White Coffee Pulau Pinang 公司招聘中 - Ricebowl

JOB DESCRIPTION :

Outlet Operations Management

• Oversee day-to-day operations to ensure smooth restaurant performance.
• Ensure compliance with standard operating procedures (SOPs) in service, food quality, cleanliness, and safety.

Team Leadership

• Lead, supervise, and motivate outlet staff including Assistant Managers, Supervisors, and Crew.
• Schedule shifts, monitor attendance, and ensure staffing levels are met.

Customer Service

• Ensure excellent customer experience by handling feedback and resolving complaints effectively.
• Promote a customer-first mindset among the team.

Inventory & Cost Control

• Monitor stock levels, manage ordering, and prevent wastage.
• Ensure proper cash handling, banking, and daily sales reconciliation.

Sales & Performance

• Work towards achieving sales targets and outlet KPIs.
• Identify opportunities to improve service, upselling, and cost efficiency.

Training & Development

• Conduct on-the-job training for new and existing staff.
• Ensure staff adhere to hygiene, grooming, and brand standards.

JOB REQUIREMENT :

Education:

• Minimum SPM or Diploma in F&B, Hospitality, Business Management, or equivalent.

Experience:

• At least 2–3 years of experience in a supervisory or managerial role in the F&B industry, preferably QSR or casual dining.

Skills Required:

• Strong leadership and people management skills
• Good communication and problem-solving abilities
• Customer-focused and sales-driven mindset
• Basic computer literacy (POS system, MS Office)

Others:

• Willing to work on weekends and public holidays
• Able to work rotating shifts
• Willing to be placed at any outlet based on business needs

BENEFITS :

• Basic salary range from RM2,300 based on experience.
• Performance incentive
• Medical outpatient include dental RM800 per year
• Group insurance

WORKING HOUR :

45 hours on six-day work week basis. The working hours, schedules and rest days for the outlet employees will be arranged and determined by the Outlet Head on a roster basis in accordance with the Company’s operational policies.

WORK LOCATION :
OldTown White Coffee

1. Penang International Airport (International) :

2. Penang International Airport (Domestic) :

Penang International Airport, Lot L2AFB13, LEVEL 2, INTERNATIONAL DEPARTURE (AIRSIDE, 11900 Bayan Lepas, Pulau Pinang

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• What is your expected salary ?
• When you can start to work ?

Work Location: In person