全职 Tenant Relations Officer 工作, 薪水 up to MYR 6,000, UPV Asset Management WP Kuala Lumpur 公司招聘中 - Ricebowl

Diploma or Bachelor’s Degree in Property Management, Business Administration, Hospitality, or related field.

Experience in tenant relations, property management, or commercial building operations is an advantage.

Mandarin-speaking candidates are preferred (to liaise with Mandarin-speaking tenants and stakeholders).

Strong communication, interpersonal, and problem-solving skills.

Able to manage multiple tenants and tasks simultaneously with attention to detail.

Comfortable using digital communication tools and messaging platforms.

Professional, reliable, and discreet in handling sensitive information.

Willing to be responsive outside normal working hours when reasonably required.

Manage the full tenant lifecycle, including onboarding, daily tenant management, lease renewals, and tenant exit processes.

Coordinate tenant onboarding activities such as unit readiness, inspections, documentation, move-in scheduling, and orientation on building facilities, policies, and emergency procedures.

Act as the primary point of contact for tenants, handling enquiries, complaints, service requests, and operational issues in a professional and solution-oriented manner.

Oversee tenant relations across assigned floors, ensuring high levels of tenant satisfaction, retention, and service standards.

Monitor and coordinate rent collection activities, prepare arrears reports, follow up on outstanding payments, and liaise with the finance/accounts team.

Monitor tenant compliance with lease agreements, document breaches, issue formal notices, and coordinate remedial actions with internal teams or management when required.

Manage tenant exit procedures including pre-exit inspections, settlement of outstanding balances, deposit calculations, and proper documentation of unit conditions.

Supervise the condition of shared and common areas within assigned zones, ensuring cleanliness, safety, functionality, and tenant comfort.

Support administrative and operational tasks such as documentation management, reporting, meeting coordination, and liaison with internal departments and service providers.

Collaborate with leasing and marketing teams on tenant expansions, renewals, and retention initiatives.

Maintain accurate records of tenant communications, payments, incidents, notices, and operational follow-ups.

Communicate effectively with Head Office, tenants, and internal teams using platforms such as WeChat, WeCom, WhatsApp, and email.

Uphold professionalism, confidentiality, integrity, and strong multitasking capabilities.

Perform additional duties as reasonably assigned to support business and operational objectives.