全职 Assistant Manager - Quality 工作, 薪水, Louis Vuitton Hong Kong 公司招聘中 - Ricebowl

Position

Assistant Manager - Quality

Job responsibilities

• Build store autonomy in handling quality cases to have coherent reply / service to customers
• Manage stock quality alerts to ensure sellable stocks delivery to store promptly
• Make consistent good decision on quality issues, analysis and give suggestions regularly to Central Quality Team for product quality improvements.

Profile

Product Quality Improvement

• Make effective arrangement for quality alert or stock control in coordination with Central, stores, Supplied Chain & Logistic teams to repair and return stocks to sellable efficiently.
• Analysis and follow up KPI. Validate defective returns and make arrangement to put them back to sellable stocks, VAP if applicable.
• Consolidate repair info for quality improvement and to share with Repair team product corrective actions / modifications updates.
• Manage using test for product improvement through using experience under valid controlled condition or environment.
• Verify authenticity with craftsmen or Central teams if needed to ensure our service done only for our genuine products.

Store Supports

• Develop store quality knowledge for high autonomy / reactivity to client returns.
• Follow up special quality cases with stores together with Client Care Service & Client Service teams to provide the best solution to Clients. Make proper decision and manage by exceptional for important and sensitive cases.
• Develop and deliver workshops to boost the confidence and interest of store teams to maximize selling opportunity, working with Store Training & Merchandising teams.

Other duties

• Perform tasks and support operation during team members’ leave, carry out departmental administrative jobs and ad hoc assignment / projects.

Additional information

• Bachelor’s degree holder
• Minimum 5 years' experience with quality & after sales experiences
• Experience in retail would be a huge advantage
• Fluent in English, Cantonese and Mandarin
• Computer literacy in PowerPoint, Word, Excel
• Logic thinking & Sound judgment
• Customer oriented & Commercial mindset
• Communication & interpersonal skills
• Time management skills
• Organized and detail oriented
• Willing & capable to travel abroad independently