全职 Assistant Reservation Manager 工作, 薪水, DoubleTree By Hilton Perak 公司招聘中 - Ricebowl

As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards:

• Make sure all team members finish the Hilton University courses and pass the test.
• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements.
• Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast.
• Maximize room sales and revenue for the hotel, up-selling as the highest priorities.
• Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly.
• Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director.
• Make sure that all commissions are correct and follow up promptly.
• Make sure that all rejected business is filed by reason.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Comply with hotel credit policies and make sure to forecast revenue.
• Comply to setting rooms supply and price control.
• Maintain and update guest information and sales data by the Reservations procedure.
• Sustain high level guest service standards.
• Ensure that all input information is correct.
• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties to fulfil operation needs.
• Maintain clean and tidy work areas at all times.
• Comply with all company policies related to reservations.
• Comply with all systems and procedures laid down by the hotel.
• Prioritize quality of reservations.
• Strictly follow brans standards.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Job Type: Full-time

Benefits:

• Free parking

Ability to commute/relocate:

• Lumut: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Housekeeping: 2 years (Preferred)

Work Location: In person