全职 Sales Admin cum CRE 工作, 薪水 up to MYR 3,500, Edaran Otomobil Nasional Berhad Pulau Pinang 公司招聘中 - Ricebowl

• Greet, welcome and assist all walk-in customers in a pleasant and professional manner, ensuring a positive customer experience.
• Attend to customer enquiries and complaints, provide amicable solutions and escalate unresolved or sensitive matters to the Sales/Service Manager or Customer Care Department when required.
• Ensure incoming phone calls are answered promptly, preferably within three rings.
• Provide customers with information on current sales and service promotions, products, service packages and other relevant offerings.
• Explain the customer queuing methodology, assist customers in obtaining queue numbers and ensure proper handling of all incoming customers.
• Ensure appropriate assistance is provided to Principle customers, CBJ customers and taxi customers, including fast-tracking where applicable.
• Attend to appointment customers and ensure they are directed to the appropriate Sales Consultant/Service Advisor.
• Assist Sales Consultants with quotations, invoices, customer documentation and other salesrelated administrative requirements.
• Process vehicle sales orders and ensure all relevant documentation is complete, accurate and properly maintained.
• Prepare and submit vehicle registration documents to the relevant authorities and follow up on the registration process where required.
• Monitor vehicle stock allocation and delivery schedules to ensure timely and smooth vehicle delivery.
• Coordinate vehicle handover arrangements with customers and ensure all required documentation is completed prior to vehicle collection.
• Assist customers returning to collect their vehicles by providing updates on vehicle status, such as completed, under washing or pending collection.
• Ensure the relevant Sales Consultant/Service Advisor is informed when their customers arrive for vehicle collection or appointments.
• Assist customers in understanding charges, invoices and relevant payment or documentation requirements when necessary.
• Prior to key collection, assist customers in completing the relevant customer satisfaction forms or surveys.
• Conduct customer satisfaction surveys at the branch and ensure feedback is properly recorded and followed up.
• Maintain accurate customer databases for both Sales and Aftersales purposes, including data cleansing and updating customer information for promotional campaigns.
• Conduct follow-up calls to prospective and “lost” customers using the relevant customer database.
• Follow up with customers on EON service packages, vehicle care and other relevant aftersales offerings.
• Secure customer appointments and book customers into the appropriate appointment slots.
• Prepare and submit weekly and monthly reports to the Service Manager and Customer Care Department on customer follow-ups, reminder calls, appointments and other relevant activities.
• Monitor and update customer information and sales-related records accurately in the SAP system.
• Generate Purchase Orders (PO), invoices and other relevant sales transactions in the SAP system. Maintain accurate sales records, customer records, documentation and filing systems to ensure information is complete, updated and easily retrievable.
• Support monthly sales targets by ensuring efficient and timely completion of sales administration and customer-related processes.
• Ensure all sales-related documentation, vehicle sales orders, registration documents and customer records are properly filed and maintained.
• While customers are waiting, proactively inform them of current promotions, products, service packages and relevant vehicle information.
• Communicate with waiting customers from time to time regarding the status of their vehicle and expected completion or collection time
• Ensure the customer waiting area is maintained to a high standard of cleanliness, comfort and housekeeping, including appropriate TV channels and availability of newspapers/magazines where applicable.
• Ensure customer service activities and branch operations comply with applicable OCE, PADE, CSI, SSI and ISO requirements. Support branch activities and initiatives in achieving excellent customer service standards and operational efficiency.
• Handle dissatisfied, angry or abusive customers professionally by attempting to calm and assist them, and refer the matter to the Sales Consultant/Service Advisor, Sales/Service Manager or relevant department if necessary.
• Assist in coordinating customer-related matters between customers, Sales Consultants, Service Advisors, Sales/Service Managers and other relevant departments to ensure smooth operations.
• Maintain professionalism, courtesy and a customer-focused approach in all interactions with customers and internal stakeholders.
• Perform any other duties and responsibilities as may be assigned by the Sales Manager or Customer Care Department from time to time.

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Work Location: In person