全职 IT-IOT Engineer - Penang 工作, 薪水, Getronics Pulau Pinang 公司招聘中 - Ricebowl

Work Location

Onsite – Manufacturing Facility (Malaysia, Penang / Batu Kawan)

Working Hours

Shift-based: 2:00 PM – 11:00 PM (MYT) (Onsite presence required)

Key Responsibilities

• Support implementation and stabilization of OT infrastructure, including:
• Industrial Ethernet and Wi-Fi networks
• IP addressing, re-IP activities, and network segmentation
• Connectivity between machines, sensors, gateways, and shop-floor systems
• Configure, support, and troubleshoot industrial network connectivity
• Assist with OT connectivity readiness to enable IoT data flow and eDHR execution
• Work closely with corporate IT and solution teams on OT security, DMZ, and access requirements
• Deploy, configure, maintain, support, and triage OT/IoT software and hardware, including but not limited to:
• Tulip applications, stations, connectors, interfaces, and supporting devices
• Litmus edge software, industrial gateways, data collection, and connectivity
• Grafana dashboard displays, including screen availability, data visibility, browser/display configuration, and basic dashboard access issues
• Tablets, barcode scanners, industrial printers, display screens, industrial PCs, engineering workstations, gateways, sensors, and peripherals
• Perform onsite installation, configuration, testing, replacement, preventive checks, and break-fix support
• Monitor device, application, gateway, and dashboard availability; identify abnormal conditions and restore service where within scope
• Validate end-to-end data flow from machines and sensors through gateways and platforms to dashboard displays
• Ensure high availability of OT/IoT systems and devices supporting production operations, eDHR execution, OEE monitoring, and shop-floor visibility
• Act as onsite Level 2 / Level 2.5 support and triage for manufacturing IT and OT/IoT software, hardware, network, and dashboard issues
• Perform initial diagnosis, issue isolation, and service restoration for:
• Tulip application, station, connector, interface, login, and device communication issues
• Litmus edge, gateway, data collection, protocol, and connectivity issues
• Grafana dashboard display, browser, screen, access, refresh, data visibility, and connectivity issues
• OT network, industrial switch, VLAN, IP addressing, Wi-Fi, firewall-path, and endpoint connectivity issues
• Hardware, gateway, sensor, workstation, tablet, scanner, printer, display, and peripheral failures
• Infrastructure or integration issues impacting eDHR execution, OEE monitoring, or production visibility
• Collect and document timestamps, screenshots, logs, error messages, device status, network checks, recent changes, and business impact before escalation
• Determine whether the issue relates to software, hardware, network, data source, integration, access, or infrastructure, and route it to the correct support owner
• Escalate confirmed application defects, integration failures, platform issues, or advanced network problems to Level 3 application, solution, infrastructure, or vendor teams with clear technical findings
• Track incidents through resolution, validate service recovery with manufacturing users, and update known-error or support documentation
• Provide onsite IT support during evening and night production shifts
• Support ramp-up activities, testing, and stabilization during go-live periods
• Reduce dependency on a single L2 engineer for after-hours and night support
• Respond promptly to production-impacting issues during assigned shift

Skill & Experience Requirements

• Experience working in OT / Industrial IT or manufacturing environments
• Strong knowledge of:
• Industrial networking, including Ethernet, switches, VLANs, IP addressing, Wi-Fi, and basic firewall-path troubleshooting
• OT/IoT software and hardware support, incident triage, log collection, and structured escalation
• Onsite IT support in factory or shop-floor environments
• Hands-on experience with hardware deployment and break-fix support
• Strong troubleshooting skills across network, devices, and infrastructure
• Willingness to work onsite and shift-based hours
• Experience with IoT platforms, MES, or manufacturing digital systems
• Exposure to eDHR, MES, Oracle Cloud or manufacturing execution environments
• Familiarity with Tulip, Litmus, Grafana, or similar low-code, edge, IoT, visualization, and dashboard platforms (training acceptable)
• Experience supporting systems during go-live or production ramp-up phases
• Experience working in regulated or high-availability manufacturing environments
• Comfortable working in manufacturing floor environments
• Able to work independently during off-peak hours
• Clear and effective communication skills
• Able to collaborate with both technical teams and manufacturing users
• Stable and reliable OT/IoT software, hardware, network, gateway, and dashboard services supporting eDHR execution and OEE visibility
• Successful deployment and ongoing support of Tulip, Litmus, Grafana dashboard displays, manufacturing IT hardware, and supporting shop-floor devices
• Faster triage, correct support routing, and reduced production disruption during eDHR and Phoenix Oracle Cloud project go-live
• Improved response time and issue resolution during evening and night shifts
• Proper documentation of configurations, troubleshooting findings, known issues, escalation details, and support handover