The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.
About the Role
Working closely with the Senior Manager in the Division of Community Outreach & Philanthropy (DivCOP), you will oversee the Gift Management System (GMS) and leverage donor data to generate insights that support fundraising, donor cultivation and stewardship. You will also develop donor-facing reports and communications that demonstrate the impact of our donors’ contributions, and support Major Gift stewardship activities.
Some of the Key Responsibilities Include
Prepare and clean-up data in existing database before export into new Gift Management System (GMS)
Import additional donor records not in the database into GMS
Establish formatting standards for database fields and ensure consistency data entries
Set up report templates and generate ad hoc reports as needed
Perform data extraction, analysis and visualisation to identify donor trends, giving patterns and opportunities for donor cultivation and development
Translate donor data and insights into actionable recommendations to support fundraising and donor engagement strategies, including identifying potential opportunities for increased giving and cultivation
Develop bespoke donor stewardship reports and communications for Major Gift (MG) donors, showcasing their contributions and impact
Support the development of the organisation's annual impact report and other donor-facing materials, ensuring clear, compelling and accurate presentation of information
Perform data extraction, design report layouts and create compelling visuals to support the department's management reporting and donor engagement needs
Review data collection sources and design processes to streamline and/or automate donation processing
Establish formatting standards for database fields and ensure consistency of data entries
Set up report templates and generate ad hoc reports as needed
Adopt new tools to expand and enable digitalisation and automation to improve the prospecting, donor engagement and stewardship experience
Support the planning and execution of Major Gift stewardship events and other donor engagement activities
Support the DivCOP team and stakeholders in managing donation reporting requirements
Build collaborative relationships with internal and external stakeholders
Any other duties as assigned by supervisor
Job Requirements
University Degree or equivalent
Certification in database administration will be considered an asset
At least 2 years of relevant experience in database management, fundraising operations, donor engagement, data analytics or a related field, with experience in a nonprofit/fundraising environment preferred
Strong proficiency in data management and analysis, with the ability to translate donor data into actionable fundraising and cultivation insights
Excellent written and verbal communication skills, with a strong command of English and the ability to develop clear, engaging and compelling donor-facing content
Able to handle data preparation and cleaning as well as report generation independently
Proficiency in MS Excel and MS Access
Experience in preparing reports, publications or other donor-facing communications will be an advantage
Experience in event planning and/or management, particularly donor engagement or stewardship events, will be an advantage
Experience with digitalisation, automation or system integration will be an advantage
Organised and meticulous, with strong attention to detail
Analytical mind with good interpersonal and communication skills
Resilient and open to adopting productivity tools
Able to think creatively and strategically
Able to navigate a multi-layer organisation structure and work towards objectives in an environment with multiple stakeholders