全职 Service Desk Engineer 工作, 薪水 up to SGD 3,000, U3 InfoTech Pte Ltd 公司招聘中 - Ricebowl

Key Responsibilities:

- Provide L1/L2 technical support to end users via phone, email and ticketing tools.

- Troubleshoot hardware, software, network and Outlook/email issues.

- Handle and resolve SMTP/email-related incidents, including sending/receiving failures and Outbox issues.

- Log, prioritize and track incidents according to SLA and escalate complex issues to L2/L3 teams.

- Support users in a high-volume, fast-paced environment while maintaining professional communication.

- Diagnose issues systematically and provide clear, step-by-step solutions.

- Manage multiple users/incidents and prioritize based on urgency and business impact.

Key Requirements:

- Experience in Service Desk / Helpdesk / IT Support.

- Hands-on experience with L1/L2 support.

- Good knowledge of Outlook, email troubleshooting and SMTP.

- Understanding of SMTP, POP3 and IMAP.

- Strong troubleshooting, communication and customer-service skills.

- Ability to work effectively in a busy, high-volume support environment.

Pay: $2,500.00 - $3,000.00 per month

Work Location: In person