- Johor Bahru, Johor Johor Bahru Johor Malaysia 80000
工作地点
职位描述
任职资格
• Passionate about selling and getting the best for the customer.
• A passion for developing people and talent.
• Interested in people's everyday life at home and home furnishing.
• Enjoy working in a fast-paced and future-oriented environment and understanding how to create business in the IKEA multichannel retail environment.
• A proven record of strong and successful leadership.
• Skilled in creating a high commercial performance and delivering results through your team.
• Understand and actively use all IKEA tools & materials to build competence Understand the business plan process in the store and experience of setting and implementing action plans, budgets and following up goals to deliver to this.
• Business analysis and numerical skills to enable considered decision-making.
• Sales steering and how to work with layout as commercial tool.
• Understand the local market and competition and what this means for pricing.
• Understand life at home in your market & making commercial decisions based on this.
• Understand profit and loss and how to affect its result through departmental actions.
• Ability to lead business through people by demonstrating strong leadership capabilities and make things happen by championing flexibility, speed and simplicity.
• Ability to set budgets, implement action plans and follow up goals.
• Your leadership is based on performing and delivering while learning and developing.
• Business-minded and result-driven with a customer focus.
• Ability to manage a variety of activities in parallel.
• Ability to engage a receiver by creating a passion for your plans.
• Ability to confront and manage poor performance.
• Proven ability to understand cause and effect of decisions.
• Please note that t hi s position is offered on local employment terms and does not include relocation support.
• Willing to work on weekends, shift hours and public holidays.
岗位职责
• Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
• Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy.
• Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability.
• Secure successful implementation of country priorities and the sharing and implementation of good solutions.
• Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
• Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
• Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels.
• Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
好处
重要安全守则
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