全职 Senior Airfreight Import Executive [SL] 工作, 薪水 up to SGD 4,000, WECRUIT PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

• Handle end-to-end airfreight import shipments, including arrival monitoring, documentation, customs clearance coordination, delivery, billing, and closure.

• Manage customer enquiries and provide timely updates on shipment status, delays, and operational matters.
• Coordinate with airlines, ground handling agents, trucking providers, customs authorities, and internal stakeholders to ensure smooth shipment processing.
• Monitor shipment performance against agreed SLAs, operational KPIs, and company procedures.
• Resolve shipment delays, documentation discrepancies, and customs-related issues, with particular attention to complex and high-value cargo.
• Recommend operational improvements to increase efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment documentation, reports, billing records, and compliance-related information.
• Support junior customer service staff through operational guidance and knowledge sharing.
• Escalate unresolved issues to management and ensure effective follow-up and closure.

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