- Singapore
工作地点
职位描述
岗位职责
My main responsibilities:
• Provide L1/L2 application support for Kondor+, Orchestrade and in-house treasury applications, monitoring system health, batch jobs and trade processing workflows, and troubleshooting issues using logs, monitoring tools and SQL.
• Resolve production incidents promptly, performing root cause analysis and identifying workarounds and preventive solutions to minimize business impact.
• Handle user requests and production issues, prioritizing based on urgency and impact, and escalating to relevant technical teams when necessary.
• Serve as a communication bridge between IT and business stakeholders, working closely with Front Office, Risk, Operations and other technology teams throughout the incident lifecycle.
• Participate in testing, releases, UAT and production changes, while contributing to automation and continuous improvement initiatives.
• Collaborate with development, infrastructure and business teams to resolve incidents and implement sustainable solutions for recurring issues.
• Follow established incident, problem and change management processes, maintaining technical documentation and troubleshooting procedures.
Technical requirements:
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M
• Knowledge of .NET is a plus
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