全职 Service Desk - Call Centre Agent(12 hrs shift, Budget $2700) 工作, 薪水, RAPSYS TECHNOLOGIES PTE LTD 公司招聘中 - Ricebowl

We're Hiring: Service Desk / Call Centre Agent!

Join our team as a Service Desk / Call Centre Agent and help deliver exceptional customer support in a fast-paced environment. We are looking for someone who is proactive, attentive, and ready to assist clients with their inquiries and requests. This role operates on a 12-hour shift schedule and offers a competitive budget of $2700.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk / Call Centre Agent

Job Descriptions:
Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;
Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring
Server and network availability and performance monitoring Password reset and unlock
Perform log & route [to higher tier or Resolver Team(s)]
* Record and manage all transactions/ cases in Service Management System
* Broadcast notifications to the relevant parties
* Provide timely status update, follow up on cases escalated until closure within the service level agreement.
* Ensure daily tasks are executed according to the Standard Operation Procedure
Job Requirements:
High school diploma or equivalent
Experience / Knowledge in IT support will be a Major plus
12 hours rotating shift