全职 IT Operations Associate (Lead) 工作, 薪水, Lazada Federal Territory 公司招聘中 - Ricebowl

Job Description

As the IT Service Desk and Operations Lead, the candidate will drive internal IT operational excellence across corporate and logistics facilities. This is a hands-on leadership role requiring active technical involvement in system troubleshooting, infrastructure upgrades, and team mentorship. The candidate will balance strategic oversight with direct execution—leading a high-performing IT team while resolving complex issues, managing critical projects and ensuring seamless technology support for employees based in Malaysia.

Key Responsibilities:

1. IT Asset & Infrastructure Management - Oversee the full IT asset lifecycle (ITALM), ensuring accurate inventory and compliance. - Manage multi-site IT infrastructure, optimizing support for corporate offices and logistics facilities.

2. Team Leadership & Service Delivery - Lead, mentor, and develop an IT support team to exceed SLAs and CSAT targets. - Implement ITSM/ITIL best practices for helpdesk operations and issue resolution.

3. Project & Event Leadership - Manage IT projects (e.g., system rollouts, office relocations) from planning to execution. - Provide technical oversight for corporate events, including A/V setup and executive support.

4. Process Improvement - Identify automation opportunities to enhance workflows and end-user experience. - Evaluate emerging technologies to boost productivity and security.

Job Requirements

• Bachelor's Degree in IT, Computer Science, or related field.
• 2-4 years in IT operations, including 1+ years leading teams.
• Proven expertise in ITSM, IT project management, and multi-site operations.
• Professional English proficiency (written/spoken).
• Willingness to travel between sites.

Good to Have (Preferred):

• Certifications: ITIL, PMP, or Prince2.

• Mandarin proficiency (spoken).

• Experience with HR/staffing agency collaboration.

• Corporate event A/V management.