全职 Customer Service Team Lead (Cantonese Team) 工作, 薪水, EPS Consultants Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

• Lead and supervise the customer service team to ensure efficient daily operations and quality service delivery.
• Monitor team performance, service standards, and customer satisfaction.
• Handle escalated customer enquiries, complaints, and complex issues professionally.
• Coach and train team members to enhance service quality and productivity.
• Monitor performance metrics, prepare reports, and implement process improvements.
• Collaborate with internal departments to resolve customer issues and ensure smooth workflows.
• Ensure compliance with company policies, procedures, and service standards.

Requirements

• Degree holder in any discipline.
• 4–8 years of working experience in a call centre or BPO environment.
• Proficient in spoken and written Cantonese.
• Experience handling the Hong Kong market in current or previous employment will be an added advantage.
• Strong leadership, communication, problem-solving, and team management skills.
• Willing to work in TTDI, Kuala Lumpur.