全职 Customer Service Senior Associate 工作, 薪水, Hytech Federal Territory 公司招聘中 - Ricebowl

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Roles & Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice

Qualifications

• Comfortable with working on site and 24/7 shift
• Bachelor's degree in business study or any related field.
• Honest, meticulous in work, and a sense of responsibility.
• Experience in working on Customer Service