全职 Client Service Representative 工作, 薪水 up to MYR 7,000, Agensi Pekerjaan XGiants Consulting Malaysia WP Kuala Lumpur 公司招聘中 - Ricebowl

Bachelor's degree in business, Marketing, Information Technology, Communications, or a related field is required.

3–5 years of experience in customer service, account management, renewals, or post-sales / customer success roles.

Experience in Cloud, SaaS, IT Services, or B2B Technology industries is strongly preferred.

Good understanding of cloud consumption and billing models is an advantage.

Strong communication, relationship management, stakeholder management, and commercial awareness.

Proficient in Mandarin and English.

Manage customer relationships and ensure high customer satisfaction.

Drive customer retention and contract renewals.

Identify upselling and cross-selling opportunities.

Monitor account health and proactively manage customer engagement.

Conduct regular customer meetings and Quarterly Business Reviews (QBRs).

Coordinate closely with Sales, Technical Account Managers, Presales, Solutions Architect, Finance, and other internal stakeholders.