- Geylang Southeast (Singapore) Singapore
全职 Client Engagement Officer 工作, 薪水 up to SGD 5,000, ZEST AESTHETICS AND WELLNESS PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
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职位描述
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Job Purpose
The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience.
Key Responsibilities
Respond promptly and professionally to all enquiries via WhatsApp and phone calls.
Handle outbound and cold calls to prospective and existing clients to generate appointments.
Follow up on leads and enquiries to convert them into confirmed appointments.
Arrange, confirm and follow up on client/patient appointments.
Re-engage past clients and follow up on cancelled, missed or pending appointments.
Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.
Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.
Support conversion of enquiries and appointments into treatment sales.
Maintain accurate records of leads, follow-ups, appointments and outcomes.
Work closely with the clinic and MediSpa teams to ensure a smooth client journey.
Maintain a consistently high standard of client/patient service and experience.
Achieve assigned appointment, conversion and sales KPIs.
Requirements
Experience in customer service, telesales, telemarketing or appointment setting preferred.
Experience in aesthetics, beauty, wellness or healthcare is a must.
Strong communication and interpersonal skills.
Confident in handling both inbound enquiries and outbound calls.
Sales-oriented with good follow-up and closing skills.
What We Offer
Competitive commission and incentive opportunities on top of a fixed basic salary.
Earn commission for every qualified new-lead booking and additional incentives for successful new sales conversions.
Uncapped earning potential, with rewards directly linked to your ability to engage clients, secure bookings and drive sales.
A performance-driven environment with opportunities for career growth and higher earnings through strong individual results.
The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience.
Key Responsibilities
Respond promptly and professionally to all enquiries via WhatsApp and phone calls.
Handle outbound and cold calls to prospective and existing clients to generate appointments.
Follow up on leads and enquiries to convert them into confirmed appointments.
Arrange, confirm and follow up on client/patient appointments.
Re-engage past clients and follow up on cancelled, missed or pending appointments.
Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.
Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.
Support conversion of enquiries and appointments into treatment sales.
Maintain accurate records of leads, follow-ups, appointments and outcomes.
Work closely with the clinic and MediSpa teams to ensure a smooth client journey.
Maintain a consistently high standard of client/patient service and experience.
Achieve assigned appointment, conversion and sales KPIs.
Requirements
Experience in customer service, telesales, telemarketing or appointment setting preferred.
Experience in aesthetics, beauty, wellness or healthcare is a must.
Strong communication and interpersonal skills.
Confident in handling both inbound enquiries and outbound calls.
Sales-oriented with good follow-up and closing skills.
What We Offer
Competitive commission and incentive opportunities on top of a fixed basic salary.
Earn commission for every qualified new-lead booking and additional incentives for successful new sales conversions.
Uncapped earning potential, with rewards directly linked to your ability to engage clients, secure bookings and drive sales.
A performance-driven environment with opportunities for career growth and higher earnings through strong individual results.
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