- Lumut Perak Malaysia
工作地点
职位描述
岗位职责
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
· Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.
· In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
· Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
· Train team members and implement Hilton standard and related departmental regulations.
· Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience
· Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
· Manage direct reports professionally to ensure effective teamwork and operations.
· Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
· Conduct regular Operations meetings including all direct reports.
· Supervise daily team members’ performance and grooming.
Job Type: Full-time
Benefits:
Ability to commute/relocate:
Work Location: In person
重要安全守则
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