全职 Customer Service Manager 工作, 薪水, Sealed Air Corporation Pulau Pinang 公司招聘中 - Ricebowl

Sealed Air is looking for a Customer Service Manager! As a CS Manager within the Integrated Fabricated Solutions (IFS) Division, you will lead and coach a team of Customer Service Partners to deliver outstanding customer experiences, ensure smooth daily Customer Service operations and partner with the internal stakeholders and external customers across Malaysia and Singapore.

Location: The role will be based in Fagerdala Prai office.

What You'll Do

• Be the first point of escalation when the CS Partner is unsure in a situation - provide advice and guidance on how to approach and address issues.
• Work autonomously within established procedures and practices and is capable to suggest improvements and implement where is considered an expert in the order management process and support to other CS Partners.
• Ensures that orders are processed accurately and efficiently, and any queries are dealt within timely manner.
• Plan and priotize work to meet commitments. Manage and redistribute the workload of the team on a day to day basis as required to ensure all work is completed on time, taking into account annual leaves or unplanned sick leave.
• Building and maintaining customer relationships through proactive customer communication related to order management eg. product availability, order status and delivery tracking. Coordinate with vendor's production line to ensure production plan completion.
• Communicate with customers and manage internal accounts on a daily basis, dealing with enquiries and queries in a helpful, proactive and responsive manner.
• To update and maintain the Master Data maintenance process i.e. new part number creation, price maintenance, i.e pricing validity, and follow up with customer.
• Coordinate with supplier for sample request and coordinate internally with design team if there are any changes on artwork/drawing
• Ensure all documentation and records are accurate, easy to access and correct.
• Actively guide team member to improve the understanding of common goals, procedures and processes.
• To provide training to the team by ensuring departmental objectives are achieved.
• Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department.
• Manages complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures.

Person Profile We're Looking For

• At least a Diploma/Degree in related field,
• Min. 7-8 years of working experience in customer service/marketing/sales/administration activities.
• Good customer service, communication & interpersonal skills.
• Problem solving skills & computer literate.