- Hong Kong Hong Kong
全职 IT Support Engineer 工作, 薪水, Xenus Technology Limited Hong Kong 公司招聘中 - Ricebowl
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About the role
We are seeking a detail-oriented and proactive IT Support Engineer to join our team. In this role, you will be the primary point of contact for technical support, responsible for maintaining, troubleshooting, and securing our company's internal IT infrastructure, hardware, software, and network systems. The ideal candidate possesses strong problem-solving skills and a customer-first mindset to ensure seamless daily operations for all staff.
Key responsibilities
Provide Tier 1 and Tier 2 IT support to internal employees via the IT ticketing system, remote assistance, and on-site deskside visits
Install, configure, upgrade, and troubleshoot desktop/laptop computers (Windows & macOS), printers, IP phones, and mobile devices
Manage and troubleshoot standard productivity software, including Microsoft 365, enterprise email, and internal business applications
Manage user accounts, access controls, and permissions via Active Directory (AD) / Azure AD / Entra ID
Assist in the deployment, monitoring, and maintenance of servers, cloud services, and regular backup routines
Maintain an up-to-date hardware and software IT asset inventory
Support daily network operations, including LAN/WAN, Wi-Fi connectivity, VPN access, and firewall settings
Ensure endpoint security by deploying antivirus updates, security patches, and assisting in security compliance checks
Assist in company-wide IT infrastructure projects, office relocations, hardware rollouts, and software migrations
Create, update, and maintain comprehensive technical documentation, FAQs, and Standard Operating Procedures (SOPs) for the internal knowledge base
About you
Higher Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline
Minimum 2–3 years of hands-on experience in IT support or infrastructure maintenance within a corporate environment
Proficient in troubleshooting Windows 10/11 and macOS operating systems
Solid understanding of Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Familiarity with user management tools such as Active Directory, Azure AD, or Google Workspace
Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration)
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA are a distinct advantage
Excellent interpersonal and communication skills in Cantonese and English (Mandarin is a plus)
Strong troubleshooting mindset with the ability to prioritize and multitask under pressure
Patient, customer-oriented, and able to explain technical concepts clearly to non-technical users
Full-time
We are seeking a detail-oriented and proactive IT Support Engineer to join our team. In this role, you will be the primary point of contact for technical support, responsible for maintaining, troubleshooting, and securing our company's internal IT infrastructure, hardware, software, and network systems. The ideal candidate possesses strong problem-solving skills and a customer-first mindset to ensure seamless daily operations for all staff.
Key responsibilities
Provide Tier 1 and Tier 2 IT support to internal employees via the IT ticketing system, remote assistance, and on-site deskside visits
Install, configure, upgrade, and troubleshoot desktop/laptop computers (Windows & macOS), printers, IP phones, and mobile devices
Manage and troubleshoot standard productivity software, including Microsoft 365, enterprise email, and internal business applications
Manage user accounts, access controls, and permissions via Active Directory (AD) / Azure AD / Entra ID
Assist in the deployment, monitoring, and maintenance of servers, cloud services, and regular backup routines
Maintain an up-to-date hardware and software IT asset inventory
Support daily network operations, including LAN/WAN, Wi-Fi connectivity, VPN access, and firewall settings
Ensure endpoint security by deploying antivirus updates, security patches, and assisting in security compliance checks
Assist in company-wide IT infrastructure projects, office relocations, hardware rollouts, and software migrations
Create, update, and maintain comprehensive technical documentation, FAQs, and Standard Operating Procedures (SOPs) for the internal knowledge base
About you
Higher Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline
Minimum 2–3 years of hands-on experience in IT support or infrastructure maintenance within a corporate environment
Proficient in troubleshooting Windows 10/11 and macOS operating systems
Solid understanding of Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Familiarity with user management tools such as Active Directory, Azure AD, or Google Workspace
Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration)
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA are a distinct advantage
Excellent interpersonal and communication skills in Cantonese and English (Mandarin is a plus)
Strong troubleshooting mindset with the ability to prioritize and multitask under pressure
Patient, customer-oriented, and able to explain technical concepts clearly to non-technical users
Full-time
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