全职 Club Lounge Associate 工作, 薪水, Fiscal Laurel Melaka 公司招聘中 - Ricebowl

A Club Lounge Associate at PARKROYAL A'Famosa Melaka Resort is responsible for delivering personalized, high-touch hospitality to VIP guests, Pan Pacific DISCOVERY loyalty members, and Executive/Club Level guests. The role sits at the intersection of Front Desk, Concierge, and Food & Beverage.

Job Summary

To provide seamless arrival, departure, dining, and concierge services within the exclusive Executive Club Lounge, ensuring guest satisfaction meets PARKROYAL brand standards.

Key Responsibilities1. Guest Experience & Concierge Services

• Welcome Club Lounge guests warmly upon arrival and provide personalized check-in and check-out services.
• Act as a single point of contact for VIP guests for dining reservations, local resort activities, transportation, and special requests.
• Handle guest inquiries, feedback, and special preferences (e.g., dietary needs, room preferences) with high attention to detail.

2. Club Lounge Food & Beverage Operations

• Manage the service of daily Club Lounge offerings, including buffet breakfast, afternoon tea, and evening cocktails/canapés.
• Prepare and serve hot/cold beverages (coffee, tea, cocktails, wine) according to brand presentation standards.
• Maintain clean, presentable, and hygienic lounge seating, dining, and food setup areas throughout operational hours.

3. Administrative & Front Desk Duties

• Handle express check-in/check-out and bill settlements accurately via the Hotel Management System (Opera/PMS).
• Review daily arrival lists to identify VIP guests, room inclusions, and loyalty tier benefits.
• Coordinate with Housekeeping, Front Office, and Kitchen operations to prepare guest rooms and lounge food replenishment.

Job Requirements & Qualifications

• Education: Certificate/Diploma in Hospitality, Hotel Management, or related field.
• Experience: Minimum 1 year of front office, guest relations, or food & beverage experience in a 4-star or 5-star hotel/resort environment.
• Skills:
• Excellent spoken and written English and Bahasa Malaysia (Mandarin or other languages are an added advantage).
• Strong interpersonal and communication skills.
• Basic knowledge of Hotel Property Management Systems (e.g., Opera).
• Good coffee/beverage preparation and basic food service etiquette.
• Attributes: Groomed professionally, proactive, flexible with shift work (including weekends and public holidays), and customer-focused.

Benefits:

• Free parking
• Maternity leave

Work Location: In person