居家办公 Client Retention Specialist 工作, 薪水 up to MYR 5,000, Pulau Pinang 公司招聘中 - Ricebowl

Previous experience in customer retention, customer service, tele sales, sales, CRM, or account management is preferred.

Fresh graduates with strong communication skills are welcome to apply.

Mandarin proficiency is required to communicate with Mandarin-speaking customers in the assigned market.

Good working proficiency in English.

Good communication, interpersonal, and relationship-building skills.

Comfortable conducting outbound follow-ups with existing and previous customers.

Customer-oriented, proactive, and results-driven.

Able to handle customer enquiries and objections professionally.

Able to work independently as well as collaboratively within a team.

Basic computer skills are required; experience using CRM or customer service systems will be an advantage.

Comfortable working remotely after completing the training.

Able to work six days per week, Monday to Saturday.

Build and maintain positive relationships with existing customers.

Conduct customer follow-ups through phone calls, WhatsApp, email, chat, and other approved communication channels.

Reconnect with previous customers to understand their current needs.

Provide accurate information about the company’s products, services, and current offers.

Assist customers with general enquiries, account-related matters, and service concerns.

Identify reasons for customer inactivity and recommend appropriate support or solutions.

Handle customer questions and objections professionally.

Record customer interactions, feedback, and follow-up outcomes accurately in the CRM system.

Escalate complex customer issues to the appropriate department when necessary.

Support customer engagement, satisfaction, and service-improvement initiatives.

Work closely with the Customer Service, Marketing, and Account Management teams.

Achieve assigned KPIs related to response rates, successful follow-ups, customer satisfaction, retention, and service quality.

Handle customer information in accordance with company policies, data-privacy requirements, and applicable communication guidelines.