全职 Technical Support Engineer 工作, 薪水 up to MYR 8,000, Inter Island Group Federal Territory 公司招聘中 - Ricebowl

Technical Support Engineer

Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time, Long-Term Opportunity
Salary: 10 - 15 % hike on current salary

About the Opportunity

We are looking for experienced Technical Support Engineers with deep expertise in Google Cloud AI/ML technologies to support complex enterprise-level technical issues.

In this Tier 3 support role, you will serve as the key technical escalation point between frontline support teams and Google Product Engineering, helping resolve critical issues involving Vertex AI, Gemini, and AI agent development technologies.

If you have a strong background in Google Cloud Platform (GCP), AI/ML engineering, Site Reliability Engineering (SRE), and enterprise technical escalations, this could be an excellent opportunity for you.

Key Responsibilities

• Act as the Tier 3 technical escalation point for complex enterprise issues involving Vertex AI, Gemini, Gemini Enterprise, and Vertex AI Agent Builder.
• Troubleshoot and resolve high-severity production incidents, including P1/P2 escalations.
• Collaborate with frontline support teams and Google Product Engineering to identify and resolve complex technical issues.
• Perform root cause analysis (RCA) and communicate technical findings directly to enterprise customers and stakeholders.
• Diagnose issues involving AI/ML model deployments, APIs, distributed systems, and GCP infrastructure.
• Analyze logs and monitoring data using Google Cloud Logging and Cloud Monitoring.
• Support AI/ML workloads involving BigQuery, IAM, Cloud Storage, VPC, and other core GCP services.
• Provide technical guidance to frontline support teams and drive continuous improvement in incident resolution.

Requirements

• Bachelor's or Master's degree in Computer Science or a related technical field.
• More than 2+ years of experience in Tier 3 Technical Support, Site Reliability Engineering (SRE), AI/ML Engineering, or a closely related technical role.
• Strong hands-on knowledge of Google Cloud AI/ML technologies, including:
• Vertex AI, including Pipelines, Endpoints, and Vector Search.
• Gemini APIs and agentic AI architectures.
• Vertex AI Agent Builder and Agent Development Kit (ADK).
• Solid understanding of GCP infrastructure, including BigQuery, IAM, Cloud Storage, and VPC.
• Proven experience handling critical technical escalations and production incidents.
• Strong troubleshooting, debugging, and root cause analysis skills.
• Excellent stakeholder management, communication, and cross-functional collaboration skills.

Pay: RM8,000.00 per month

Work Location: In person