全职 Reservations Supervisor 工作, 薪水, Irama Kuala Lumpur Federal Territory 公司招聘中 - Ricebowl

Company Description Irama Kuala Lumpur is a new 5-star destination located in the heart of the city, offering guests an experience of unmatched elegance and comfort. The property features premier facilities and breathtaking views, creating a refined environment for both leisure and business travelers. As a growing luxury brand, Irama Kuala Lumpur is dedicated to redefining sophistication in Kuala Lumpur’s hospitality scene. Team members have the opportunity to contribute to exclusive guest experiences, special events, and ongoing brand development. The hotel values professionalism, service excellence, and a commitment to delivering memorable stays for every guest.
Role Description The Reservations Supervisor is a full-time, on-site role based in Greater Kuala Lumpur, responsible for overseeing the daily operations of the reservations department. This role includes managing room reservations, monitoring availability and rates, and ensuring accurate and timely booking processes across all channels. The Reservations Supervisor will support and guide reservations team members, handle escalated guest inquiries, and work closely with sales and front office teams to optimize occupancy and revenue. Day-to-day tasks involve maintaining reservation records, preparing reports, implementing reservation standards, and ensuring high levels of customer satisfaction. The role also contributes to training, process improvement, and upholding the hotel’s service and quality standards.
Qualifications

• Strong reservations management skills, including experience with reservation systems, room inventory control, and booking procedures.
• Excellent communication abilities, both written and verbal, to interact effectively with guests, team members, and other departments.
• Proven customer service and customer satisfaction skills, with a focus on resolving issues, managing expectations, and delivering a luxury guest experience.
• Experience in training and coaching team members, including onboarding, skills development, and performance guidance.
• Previous experience in hotel or hospitality reservations or front office operations, ideally in a 4- or 5-star environment.
• Strong attention to detail, organizational skills, and ability to manage multiple bookings and tasks in a fast-paced setting.
• Proficiency with hotel property management systems (PMS), reservation platforms, and basic office software.
• Ability to work flexible hours, including weekends and holidays, according to operational needs.
• Diploma or degree in Hospitality Management, Business, or a related field is preferred.