- Geylang Southeast (Singapore) Singapore
全职 Service - AV Technician 工作, 薪水 up to SGD 3,300, KAIRA TECHNOLOGIES PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
Senior Service & AV Technician
Role Summary
The Senior Service & AV Technician is responsible for the installation, commissioning, troubleshooting, maintenance, and support of professional AV, UC&C, digital signage, and integrated control systems. This role requires strong technical competency in commercial AV environments, networking fundamentals, and customer-facing project delivery.
Key Responsibilities
Service & Technical Support
Perform advanced diagnostics, troubleshooting, and repair of AV, IT, and display systems.
Support escalations that cannot be resolved by junior technicians.
Conduct root cause analysis (RCA) and provide corrective action recommendations.
Manage service tickets and ensure SLA compliance.
Perform preventive maintenance and system health audits.
Installation & Commissioning
Lead onsite installation and commissioning activities for AV projects.
Configure, test, and optimise integrated AV systems.
Commission Microsoft Teams Rooms, Zoom Rooms, and hybrid meeting environments.
Perform AV system calibration, audio tuning, DSP configuration, and video optimisation.
Conduct User Acceptance Testing (UAT) and client handover.
AV Systems Expertise
Hands-on experience with:
LED Wall installation and troubleshooting
Interactive Flat Panels
Commercial Displays
Laser Projectors
Video Conferencing Systems
Digital Signage Platforms
Audio DSP Systems
AV-over-IP Solutions
Dante Audio Networks
Control Systems
Networking & Integration
Configure managed switches, VLANs, QoS, multicast and PoE environments.
Understand TCP/IP, DHCP, DNS, subnetting and network troubleshooting.
Perform device IP configuration and network integration.
Troubleshoot AV-over-IP environments across enterprise networks.
Documentation & Reporting
Produce detailed service, inspection and commissioning reports.
Maintain as-built drawings and system documentation.
Create network topology diagrams and equipment schedules.
Update service databases and inventory records.
Customer Engagement
Act as the primary technical liaison during onsite activities.
Conduct end-user training sessions.
Present technical findings and recommendations to customers.
Maintain high standards of customer satisfaction and professionalism.
After-Hours Support
Participate in after-office-hours, weekend, and public holiday support when required.
Travel to customer sites across Singapore on short notice.
Support critical events and executive meeting environments.
Minimum Requirements
Education
Diploma or Degree in Audio Visual Technology, Electronics Engineering, Electrical Engineering, Information Technology, Networking, or related field.
Experience
Minimum
5 years
of commercial AV industry experience.
Proven experience supporting enterprise meeting rooms, training rooms, boardrooms, auditoriums, and digital signage deployments.
Experience in commissioning integrated AV systems valued above SGD 50,000.
Demonstrated experience leading installation teams and subcontractors.
Mandatory Technical Skills
Applicants must possess practical experience in at least
five
of the following areas:
Microsoft Teams Rooms
Zoom Rooms
Google Meet
Crestron Control Systems
Extron Control Systems
Q-SYS Platform
Dante Audio Networking
AV-over-IP Solutions
Digital Signage Platforms
LED Wall Installation
DSP Programming and Tuning
PTZ Camera Systems
Wireless Presentation Platforms
Commercial Display Systems
Video Matrix Switching
Network Troubleshooting
Preferred Certifications
Applicants holding one or more of the following certifications will be strongly preferred:
AV Industry
AVIXA CTS (Mandatory preferred)
CTS-I (Highly Preferred)
CTS-D (Advantage)
Audio
Dante Level 2 or Level 3
Manufacturers
Q-SYS Level 1 or Higher
Crestron Technical Certification
Extron Control Specialist
Biamp Tesira Certification
Networking
CCNA
Aruba ACMA
Ubiquiti Enterprise Certification
Core Competencies
Strong troubleshooting and analytical skills.
Ability to independently resolve complex technical issues.
Professional written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Strong customer service orientation.
Team leadership and mentoring capability.
Physical & Work Requirements
Able to lift equipment up to 25kg.
Comfortable working on ladders, scissor lifts, and construction sites.
Able to work in server rooms, data centres, classrooms, auditoriums, and corporate environments.
Possess a valid Class 3 driving licence (preferred).
Willing to travel and support projects outside normal working hours.
Kaira Technologies is a fast growing regional distributor of IT Products and PC peripherals. We are currently expanding our staff strength and are looking for candidates to grow with us.
Role Summary
The Senior Service & AV Technician is responsible for the installation, commissioning, troubleshooting, maintenance, and support of professional AV, UC&C, digital signage, and integrated control systems. This role requires strong technical competency in commercial AV environments, networking fundamentals, and customer-facing project delivery.
Key Responsibilities
Service & Technical Support
Perform advanced diagnostics, troubleshooting, and repair of AV, IT, and display systems.
Support escalations that cannot be resolved by junior technicians.
Conduct root cause analysis (RCA) and provide corrective action recommendations.
Manage service tickets and ensure SLA compliance.
Perform preventive maintenance and system health audits.
Installation & Commissioning
Lead onsite installation and commissioning activities for AV projects.
Configure, test, and optimise integrated AV systems.
Commission Microsoft Teams Rooms, Zoom Rooms, and hybrid meeting environments.
Perform AV system calibration, audio tuning, DSP configuration, and video optimisation.
Conduct User Acceptance Testing (UAT) and client handover.
AV Systems Expertise
Hands-on experience with:
LED Wall installation and troubleshooting
Interactive Flat Panels
Commercial Displays
Laser Projectors
Video Conferencing Systems
Digital Signage Platforms
Audio DSP Systems
AV-over-IP Solutions
Dante Audio Networks
Control Systems
Networking & Integration
Configure managed switches, VLANs, QoS, multicast and PoE environments.
Understand TCP/IP, DHCP, DNS, subnetting and network troubleshooting.
Perform device IP configuration and network integration.
Troubleshoot AV-over-IP environments across enterprise networks.
Documentation & Reporting
Produce detailed service, inspection and commissioning reports.
Maintain as-built drawings and system documentation.
Create network topology diagrams and equipment schedules.
Update service databases and inventory records.
Customer Engagement
Act as the primary technical liaison during onsite activities.
Conduct end-user training sessions.
Present technical findings and recommendations to customers.
Maintain high standards of customer satisfaction and professionalism.
After-Hours Support
Participate in after-office-hours, weekend, and public holiday support when required.
Travel to customer sites across Singapore on short notice.
Support critical events and executive meeting environments.
Minimum Requirements
Education
Diploma or Degree in Audio Visual Technology, Electronics Engineering, Electrical Engineering, Information Technology, Networking, or related field.
Experience
Minimum
5 years
of commercial AV industry experience.
Proven experience supporting enterprise meeting rooms, training rooms, boardrooms, auditoriums, and digital signage deployments.
Experience in commissioning integrated AV systems valued above SGD 50,000.
Demonstrated experience leading installation teams and subcontractors.
Mandatory Technical Skills
Applicants must possess practical experience in at least
five
of the following areas:
Microsoft Teams Rooms
Zoom Rooms
Google Meet
Crestron Control Systems
Extron Control Systems
Q-SYS Platform
Dante Audio Networking
AV-over-IP Solutions
Digital Signage Platforms
LED Wall Installation
DSP Programming and Tuning
PTZ Camera Systems
Wireless Presentation Platforms
Commercial Display Systems
Video Matrix Switching
Network Troubleshooting
Preferred Certifications
Applicants holding one or more of the following certifications will be strongly preferred:
AV Industry
AVIXA CTS (Mandatory preferred)
CTS-I (Highly Preferred)
CTS-D (Advantage)
Audio
Dante Level 2 or Level 3
Manufacturers
Q-SYS Level 1 or Higher
Crestron Technical Certification
Extron Control Specialist
Biamp Tesira Certification
Networking
CCNA
Aruba ACMA
Ubiquiti Enterprise Certification
Core Competencies
Strong troubleshooting and analytical skills.
Ability to independently resolve complex technical issues.
Professional written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Strong customer service orientation.
Team leadership and mentoring capability.
Physical & Work Requirements
Able to lift equipment up to 25kg.
Comfortable working on ladders, scissor lifts, and construction sites.
Able to work in server rooms, data centres, classrooms, auditoriums, and corporate environments.
Possess a valid Class 3 driving licence (preferred).
Willing to travel and support projects outside normal working hours.
Kaira Technologies is a fast growing regional distributor of IT Products and PC peripherals. We are currently expanding our staff strength and are looking for candidates to grow with us.
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