We’re hiring an Application Support Engineer
What you’ll do
- Provide L2/L3 production support for payment applications
- Lead incident and problem management, including detailed root cause analysis
- Troubleshoot application, middleware, database, and integration issues
- Monitor payment transactions, application performance, and system health
- Analyze transaction data to spot trends, anomalies, and opportunities to improve
- Support releases, deployments, and production changes
- Deliver enhancements, bug fixes, and maintenance activities
- Take part in BCP/DR drills and operational readiness activities
- Recommend improvements to boost stability, productivity, and maintainability
- Maintain technical documentation and operational procedures, and support knowledge transfer
- Coordinate with business users, vendors, and infrastructure teams
- Support software upgrades, testing, and validation
What you’ll bring
- 3 to 5 years of application development and/or production support experience in the banking domain
- Strong hands-on knowledge of Java, Spring Framework, Oracle, WebLogic, .NET, and BizTalk
- Working knowledge of payment systems such as FAST-RT, MEPS+, and Cross-Border Payments
- Good understanding of ISO 20022 messaging standards
- Experience with Linux and Windows environments
- Understanding of APIs and microservices
- Familiarity with DevOps/CI-CD practices
- Exposure to ITIL incident and problem management processes
- Understanding of JUnit, PMD, and SonarQube
Pay: $3,000.00 - $5,500.00 per month
Benefits:
- Cell phone reimbursement
- Employee assistance programme
- Health insurance
Work Location: In person