全职 Repair - Warranty Specialist 工作, 薪水 up to SGD 5,200, Satair North-east Region (Singapore) 公司招聘中 - Ricebowl

Job Objectives

Administer Repair/Lease/Exchange Orders, Conversions, Warranty claims activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfaction

Job Responsibilities

Act as the Single Point Of Contact (SPOC) for an assigned customer portfolio, handling all inquiries related to repair, lease, exchange and commercial questions

Evaluate customer-specific problems and complaints, coordinating developed delivery solutions across Airbus’ internal departments and external interfaces

Analyze, assess and define optimal service solutions (repair, lease or exchange) for customers, focusing on time-optimized delivery, especially during delivery difficulties

Manage and utilize key performance indicators (KPIs) on behalf of the SPOC group to oversee material order activity and produce detailed activity reports for customers, account teams and management

Supplier relations

Initiate and conduct follow-up sessions/calls with the repair stations to ensure contractual Shop Processing Times (SPTs) and Turnaround Times (TATs) are consistently met and processes remain aligned

Initiate and track actions to ensure all agreed-upon improvement plans and targets are achieved

Keep Head Of ASOMRS, relevant Service Manager & Repair Shop Liaison Manager informed of changes in the repair station performance

Provide World-Class Customer Support by ensuring timely and qualified responses to all service requests, driving high Customer Satisfaction (CSIP)

Issue and manage all repair and warranty orders to approved suppliers/repair stations

Proactively Update internal and external customers on the status of all orders and claims

Manage cross-functional interfaces with key stakeholders, including the repair service management teams, Airbus channel AOG, Supply Management, Customer Resolution Services, Account Directors, Quality, and Finance

Maintain accurate Customer Records within relevant systems

Independently make decisions to ensure on-time material delivery meets customer expectations

Identify, initiate and drive first-level escalations when material needs are not met, coordinating with respective operational functions until resolution

Perform other duties as required by the company to meet evolving business needs

Secondary Responsibilities

Identify, initiate or offer suggestions to improve efficiency internally and with the repair stations

Participate in, organize and conduct regular account meetings with customers, suppliers, internal stakeholders (Account Directors, Product / Service Managers etc) to share information and maintain a global view on your customers’ activity when necessary and agreed with the manager

In addition to an assigned customer portfolio, assist other account teams and regions as workload and work distribution priorities demand proactively and as agreed with the manager

Track and report on political or other market conditions, including competitor activities, that may impact Satair’s competitiveness

Job Requirements

Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)

Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain)

Good knowledge of repair management

Working knowledge of SAP

Good analytical and numeracy skills & critical thinking

Good business acumen & negotiation skills

Knowledge of Customer Business & Operations, Customer expectations & needs

Knowledge of Export Control Basics

Technical Data Awareness with the ability to understand and interpret technical documentation

Knowledge of Maintenance Oriented Airworthiness Rules & Maintenance Operations

IT affinity to support the digitalization of manual processes

Shipping and/or aviation knowledge is an advantage

At Satair, we soar above the rest as a truly global leader in the aviation industry, dedicated to revolutionizing the way aftermarket solutions are delivered.

As a subsidiary of Airbus, our wingspan extends across the globe, connecting OEMs and customers with an unparalleled range of genuine OEM parts and innovative multi-fleet services. We're not just a distributor; we're the heartbeat of material management, ensuring seamless access to Airbus Material Support and serving as the exclusive authorized distributor for an extensive array of Proprietary Products and Services, in collaboration with our trading partner, Airbus SAS.

What truly sets us apart is our unwavering Can-Do Attitude. It's the beating heart of our company, driving us to embrace challenges with passion and persistence. We thrive on initiative, constantly seeking ways to elevate our business and exceed expectations.

From aircraft hangars to the skies, Satair is committed to delivering excellence in every endeavor.

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