全职 IT Support Specialist – Subject Matter Expert 工作, 薪水 up to MYR 3,500, Tribe Business Services Melaka 公司招聘中 - Ricebowl

IT Support Specialist – Subject Matter Expert

Responsibilities

• Manage complex and escalated technical cases.
• Troubleshoot hardware, software, and 3D printing issues.
• Provide expert guidance to support teams.
• Identify recurring technical problems and propose solutions.
• Escalate critical product issues when necessary.
• Maintain accurate technical case records.

Requirements

• Bachelor’s Degree in IT, Engineering, Computer Science, or related fields.
• Minimum 1 year of technical support experience.
• 3D printing knowledge is a plus.
• Strong troubleshooting and communication skills.
• Fluent in English.
• Able to work 24/7 rotational shifts.
• Onsite position in Taman Molek, Melaka.

Salary: RM3,500/month | Market: US | Project: Creality | Working Hours: 24/7 Rotational Shifts

Application Question(s):

• Do you have at least 1 year of experience in technical support, IT support, or hardware support?
• Do you have experience troubleshooting hardware, software, or technical product issues?
• Do you have any experience or knowledge in 3D printing technology?
• Are you fluent in English and comfortable handling technical enquiries in English?
• Are you willing to work onsite at Taman Molek, Melaka, and work 24/7 rotational shifts, including night shifts, weekends, and public holidays?

Work Location: In person