- Bukit Timah Central Region (Singapore) Singapore
全职 Guest Relations Executive 工作, 薪水 up to SGD 3,600, CURLYS TRADING PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
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About PETRA
PETRA is Mission Group’s newest restaurant, set among the greenery of Dempsey Hill. Named after the ancient rose-stone city, PETRA offers a new expression of Mediterranean hospitality: Mediterranean-Levantine cooking led by Executive Chef Anas Shami, made for generous plates, long lunches and unhurried evenings. Mission Group’s other concepts include temper., Willow, Firebird by Suetomi, Carlitos, Casa Vostra, Chin Mee Chin and Ungrafted Vines.
About the Role
As Guest Relations Executive, you’ll shape every guest’s experience from the first booking to the farewell at the door. You’ll run reservations, private dining and event enquiries, look after our regulars and VIPs, and help build PETRA’s reputation in its first months.
Key Responsibilities
Reservations & Guest Journey
Manage reservations across phone, email, WhatsApp and online booking platforms
Plan table allocations and seating to balance guest experience with covers
Greet, seat and farewell guests warmly, and manage walk-ins and the waitlist
Confirm bookings and note dietary needs, special requests and celebrations
Private Dining & Events
Handle private dining, group and event enquiries from first contact to the day itself
Prepare event details and coordinate with service, kitchen and bar teams
Prepare quotations and event orders, and follow up on confirmations and deposits
Guest Relationships
Build and maintain guest profiles, preferences and VIP records in the reservation system
Respond to reviews, feedback and enquiries promptly and in a personal tone
Build loyalty among regulars, the Dempsey community and corporate clients
Reporting & Support
Track covers, no-shows, booking sources and guest trends
Support marketing campaigns, launches and special menus
Help set up guest relations processes and standards in our first months of operation
Requirements
At least 2 years of experience in guest relations, reservations, front desk or events in restaurants, hotels or luxury hospitality
Excellent written and spoken communication skills, with a warm and polished manner
Experience with reservation systems such as SevenRooms, TableCheck or Chope is an advantage
Highly organised and detail-minded, and stays calm during busy services
Comfortable using office software and email
Pre-opening or premium dining experience is an advantage
Diploma in Hospitality or Tourism Management is an advantage
Able to work evenings, weekends and public holidays
What We Offer
Competitive salary, with performance incentives
5-day work week
Annual leave / medical and dental benefits / staff meals / uniforms provided
Dining privileges across Mission Group concepts
The chance to be part of a new restaurant’s story from its opening months
Career growth within an expanding multi-concept hospitality group
Interested applicants may apply through MyCareersFuture. Only shortlisted candidates will be notified.
Petra is an exciting new concept centred around modern Mediterranean cuisine. Inspired by the philosophy and approach of Yotam Ottolenghi, the concept celebrates vibrant Mediterranean traditions, bold flavours, exceptional produce, and contemporary culinary expression. You will also have the opportunity to work closely with a master of the craft, providing an environment to learn, collaborate, and contribute to an ambitious culinary programme
PETRA is Mission Group’s newest restaurant, set among the greenery of Dempsey Hill. Named after the ancient rose-stone city, PETRA offers a new expression of Mediterranean hospitality: Mediterranean-Levantine cooking led by Executive Chef Anas Shami, made for generous plates, long lunches and unhurried evenings. Mission Group’s other concepts include temper., Willow, Firebird by Suetomi, Carlitos, Casa Vostra, Chin Mee Chin and Ungrafted Vines.
About the Role
As Guest Relations Executive, you’ll shape every guest’s experience from the first booking to the farewell at the door. You’ll run reservations, private dining and event enquiries, look after our regulars and VIPs, and help build PETRA’s reputation in its first months.
Key Responsibilities
Reservations & Guest Journey
Manage reservations across phone, email, WhatsApp and online booking platforms
Plan table allocations and seating to balance guest experience with covers
Greet, seat and farewell guests warmly, and manage walk-ins and the waitlist
Confirm bookings and note dietary needs, special requests and celebrations
Private Dining & Events
Handle private dining, group and event enquiries from first contact to the day itself
Prepare event details and coordinate with service, kitchen and bar teams
Prepare quotations and event orders, and follow up on confirmations and deposits
Guest Relationships
Build and maintain guest profiles, preferences and VIP records in the reservation system
Respond to reviews, feedback and enquiries promptly and in a personal tone
Build loyalty among regulars, the Dempsey community and corporate clients
Reporting & Support
Track covers, no-shows, booking sources and guest trends
Support marketing campaigns, launches and special menus
Help set up guest relations processes and standards in our first months of operation
Requirements
At least 2 years of experience in guest relations, reservations, front desk or events in restaurants, hotels or luxury hospitality
Excellent written and spoken communication skills, with a warm and polished manner
Experience with reservation systems such as SevenRooms, TableCheck or Chope is an advantage
Highly organised and detail-minded, and stays calm during busy services
Comfortable using office software and email
Pre-opening or premium dining experience is an advantage
Diploma in Hospitality or Tourism Management is an advantage
Able to work evenings, weekends and public holidays
What We Offer
Competitive salary, with performance incentives
5-day work week
Annual leave / medical and dental benefits / staff meals / uniforms provided
Dining privileges across Mission Group concepts
The chance to be part of a new restaurant’s story from its opening months
Career growth within an expanding multi-concept hospitality group
Interested applicants may apply through MyCareersFuture. Only shortlisted candidates will be notified.
Petra is an exciting new concept centred around modern Mediterranean cuisine. Inspired by the philosophy and approach of Yotam Ottolenghi, the concept celebrates vibrant Mediterranean traditions, bold flavours, exceptional produce, and contemporary culinary expression. You will also have the opportunity to work closely with a master of the craft, providing an environment to learn, collaborate, and contribute to an ambitious culinary programme
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