全职 Gaming Customer Service (Native Japanese Only) 工作, 薪水 up to MYR 11,000, Accord Innovations Private Limited Federal Territory 公司招聘中 - Ricebowl

Japanese Gaming Customer Service Representative

Location: KL Sentral, Kuala Lumpur
Working Hours: 10:00 AM – 7:00 PM
Working Days: 5 days per week
Off Days: Friday/Saturday or Sunday/Monday
Salary: RM10,500 – RM11,000 per month
Start Date: 23 November 2026

Job Overview

We are looking for a Japanese-speaking Customer Service Representative to support customers within the gaming industry. The ideal candidate should have strong Japanese and English communication skills, relevant gaming customer service experience, and a genuine interest in gaming and anime culture.

Key Responsibilities

• Provide professional customer support to Japanese-speaking gaming customers.
• Handle customer enquiries, complaints, and account-related issues through various communication channels.
• Troubleshoot customer concerns and provide accurate solutions.
• Ensure a high level of customer satisfaction and service quality.
• Escalate complex issues to the appropriate internal teams when required.
• Maintain accurate records of customer interactions and follow established procedures.
• Stay updated on gaming products, features, and relevant customer service processes.

Requirements

• Strong Japanese and English communication skills.
• Minimum 2 years of experience in gaming customer service or a related field.
• Familiarity with the gaming industry.
• Genuine passion or strong interest in gaming and anime culture.
• Degree qualification or above.
• Strong communication, problem-solving, and customer-handling skills.
• Willing to work onsite at KL Sentral.
• Comfortable working a 5-day schedule with rotating weekend/off-day arrangements.

Compensation & Benefits

• RM10,500 – RM11,000 monthly salary
• 5 working days per week
• 10:00 AM – 7:00 PM
• Two consecutive off days: Friday/Saturday or Sunday/Monday
• Opportunity to work within the gaming industry
• Multicultural and professional working environment

Target Start Date: 23 November 2026

Pay: RM10,500.00 - RM11,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Opportunities for promotion
• Vision insurance

Application Question(s):

• Are you Native Japanese
• Are you familiar with the gaming industry and anime culture?
• Are you available to start by 23 November 2026?
• do you have any Gaming Customer Service or a related gaming role? or Interested in gaming Customer Support ?
• *Are you genuinely looking for a new job and seriously interested in this opportunity?*

As we have only *2 positions available* and the joining date is approaching, we are prioritizing candidates who are *seriously considering a job change and are prepared to proceed if selected*.

Please confirm that you are not applying only to explore the market or compare offers, and that you would be willing to proceed with the interview and offer process if the role, salary, and conditions are suitable.

Work Location: In person