Job Summary
We are looking for an Administrative Assistant to support the day-to-day administration of a condominium Management Office. The role involves regular interaction with residents, owners, tenants, and contractors, as well as maintaining estate records and supporting the Condominium Manager.
Responsibilities
Greet and assist residents, owners, tenants, and contractors at the Management Office to address their inquiries and requests
Manage telephone calls, emails, and general correspondence to ensure timely and professional communication
Process applications for renovation works, moving activities, access cards, vehicle registration, facility bookings, and other estate matters accurately
Maintain and update resident information, estate records, registers, and filing systems to ensure data accuracy and accessibility
Record residents' feedback and requests, and follow up to ensure resolution and satisfaction
Prepare and distribute notices, circulars, and other estate communications to keep residents informed
Assist in maintaining collection records and supporting documentation for financial tracking
Collate invoices and supporting documents for payment processing to support financial operations
Maintain petty cash records and receipts to ensure accurate financial reporting
Support administrative record-keeping related to contracts, licenses, and insurance for compliance and reference
Monitor and replenish office stationery and administrative supplies to maintain smooth office operations
Provide administrative support for Council Meetings, General Meetings, and other estate meetings, including preparation and documentation
Perform general administrative duties to ensure the efficient operation of the Management Office
Required competencies and certifications
Able to communicate clearly and professionally in English and Mandarin to engage effectively with Mandarin-speaking residents, owners, and contractors
Preferred competencies and qualifications
GCE 'O' Level / N-Level / Higher Nitec or equivalent
Previous administrative or customer service experience
Comfortable using Microsoft Office applications and computerized systems
Good organisational and record-keeping skills
Ability to work independently and collaboratively within a small site team
Experience working in a condominium, MCST, or property management environment