全职 Onboarding - Account Services Analyst 工作, 薪水 up to MYR 7,000, Transcosmos Malaysia (TCMY) Federal Territory 公司招聘中 - Ricebowl

A. Position Overview

The Onboarding & Account Services Analyst is responsible for supporting customer onboarding, account maintenance and offboarding activities for a digital banking client. The role involves verifying customer documentation, maintaining accurate customer records and ensuring compliance with banking policies andregulatory requirements.

B. Key Responsibilities

• Review customer onboarding applications and verify supporting documents, including passports, proofof residential address and identification documents for Singapore citizens, Permanent Residents andforeign customers.

• Maintain and update retail and SME customer profiles, ensuring accuracy and completeness ofcustomer information.

• Monitor customer profile changes and ensure compliance with internal policies and regulatoryguidelines.

• Process account information and maintenance requestsreceived from external organisations, includingliquidators and regulatory authorities.

• Perform customer account offboarding activities based on requests from customers, the bank orrelevant authorities.

• Assist in reviewing Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS)tax declarations and related reporting activities, as required

• Support system testing, process improvements and other operational tasks as required. • Ensure proper documentation, data confidentiality and adherence to established standard operatingprocedures (SOPs).

• Perform other related duties and responsibilities as assigned by management.

C. Qualifications

 Education & Experienceo Diploma or Bachelor's Degree in Banking, Finance, Business Administration or a related field.

o Minimum 1 year of relevant experience in banking operations, customer onboarding, accountservicing, KYC/CDD or financial services.

o Experience in digital banking, fintech or payment services will be an added advantage.

 Technical Requirementso Basic understanding of Know Your Customer (KYC), Customer Due Diligence (CDD) and bankingregulatory requirements.

o Familiarity with FATCA/CRS requirements and customer account maintenance processes ispreferred.

o Proficient in Google Suite applications with the ability to navigate banking or operationalsystems.

 Skills:

o Strong attention to detail and accuracy in document verification and data processing. o Good analytical and problem-solving skills.

o Good organisational and time management skills. o Good written and verbal communication skills in English.

o Ability to handle confidential and sensitive customer information. o Ability to work independently and collaboratively within a team.

o Adaptability to changing operational requirements and processes.

D. Working Location• Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person