Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
Support the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue
Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
Help to generate revenue with the perspective of sales channels, product sales and offline sales development
Champion Cathay products and provide excellent and consistent product solutions to customers
Account Management and Sales Administration
Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account
Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers
Assist in setting the annual revenue budget and Cargo Business Plan as required
Manage the day-to-day relationship of client-servicing with customers to support revenue generation
Collect, analyse and report market conditions, trends and activities as requested
Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
Partnerships and External Liaisons
Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented
Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members
E&A
Emergency and Accident and Crisis Response responsibilities as required