Key Responsibilities
1. Salon Operations
Oversee the daily operations of the beauty salon.
Ensure the salon runs smoothly and efficiently.
Maintain cleanliness, hygiene, and safety standards.
Monitor salon equipment, products, and inventory.
2. Staff Management
Supervise, train, and motivate salon staff.
Prepare staff schedules and manage attendance.
Assign duties and monitor staff performance.
Assist with recruitment and staff development.
3. Customer Service
Ensure customers receive professional and friendly service.
Handle customer inquiries, feedback, and complaints.
Maintain good relationships with existing customers.
Ensure customer satisfaction and encourage repeat visits.
4. Sales and Business Development
Achieve monthly sales and revenue targets.
Promote salon services, packages, and beauty products.
Develop promotional activities to attract new customers.
Monitor sales performance and prepare sales reports.
5. Inventory and Administration
Monitor stock levels and arrange product replenishment.
Manage bookings, payments, and daily sales records.
Monitor operating expenses and minimize wastage.
Prepare daily, weekly, and monthly operational reports.
6. Quality Control
Ensure beauty treatments and services meet salon standards.
Ensure staff follow proper treatment procedures.
Maintain professional service standards and salon presentation.
Ensure compliance with applicable workplace safety, hygiene, and regulatory requirements