全职 Guest Relations Executive (Automotive) 工作, 薪水 up to MYR 4,000, Wheelcorp WP Kuala Lumpur 公司招聘中 - Ricebowl

• Education: Minimum SPM qualification; Diploma in Business Administration, Hospitality, Mass Communication, or related disciplines is an added advantage.

• Experience: Minimum 1–2 years in a frontline customer service or receptionist role (prior experience within automotive dealerships or service workshops is required).

• Language Proficiency: Proficient in Bahasa Malaysia and English. Fluency in Mandarin / Cantonese is a strong preference to effectively support our localized customer base.

• Technical Skills: Familiarity with MS Office (Word, Excel) and customer database/CRM systems.

• Location & Mobility: Malaysian citizens residing in or near Kepong or surrounding Klang Valley areas, with own transport.

• Core Attributes: Exceptional interpersonal charm, strong organizational abilities, a customer-first mindset, and the ability to maintain composure during peak operational hours.

• Location: Kepong/Old Klang Road, Kuala Lumpur

Role Overview

Join an established automotive dealership service center dedicated to deliver outstanding customer experiences. We are looking for a proactive, customer-centric Customer Service Executive / Service Receptionist to join our team in Kepong.

In this role, you will be the primary touchpoint for our dealership's service center—managing client interactions from booking and reception to post-service follow-up. If you thrive in a dynamic, face-to-face service environment and excel at building lasting customer trust, this role offers an ideal step forward in your career.

Key Responsibilities

1. Service Reception & Frontline Operations

• Customer Reception: Warmly welcome walk-in customers and telephone callers with a professional and helpful approach.

• Appointment Scheduling: Manage daily workshop booking slots based on technician throughput capacities and customer convenience.

• Front-Office Coordination: Assist Service Advisors with customer check-ins, job sheet handovers, estimated repair completion updates, and billing processing upon vehicle pickup.

• Payment Processing: Accurately process payments, issue official tax invoices, receipts, and maintain cashiering reconciliation in line with financial guidelines.

2. Customer Relationship Management (CRM) & Engagement

• Database Management: Input and update accurate customer profiles, service records, and vehicle details within the dealership system.

• Service Follow-ups & Reminders: Issue automated/manual service reminders to minimize no-shows and conduct post-service satisfaction calls to gather feedback.

• Complaint Resolution: Manage customer feedback and service queries with empathy, escalating complex issues to Management for prompt resolution.

• Value-Added Service Promotion: Identify cross-selling and upselling opportunities (e.g., service packages, detailing services, genuine accessories, and tire care options).

3. Administrative Support

• Record Keeping: Maintain organized filing systems for service histories, job cards, claims, and daily workshop tracking logs.

• Cross-Department Liaison: Coordinate closely with the spare parts department and workshop job controllers to ensure clear communication regarding vehicle readiness.

• Marketing Support: Assist in executing seasonal service campaigns, promotional offers, and customer retention initiatives.

• Attractive Remuneration: RM 2,500.00 – RM 4,000.00 base salary + performance incentives

• Statutory Benefits: Full EPF, SOCSO, and EIS contributions

• Healthcare: Outpatient medical claim benefits

• Career Advancement: Structured training opportunities, skill development programs, and clear internal pathways for promotion into Senior Customer Relations or Service Advisory roles