全职 Maintenance Manager 工作, 薪水 up to SGD 7,000, KING FIRE GROUP 公司招聘中 - Ricebowl

Company: King Fire Pte. Ltd.
Location: Singapore
Department: Maintenance / Service Operations
Employment Type: Full-Time

Role Overview

King Fire is seeking an experienced Maintenance Manager to manage and grow our portfolio of fire protection maintenance clients.

This is a client-facing role that combines account management, technical fire protection knowledge and maintenance operations.

The Maintenance Manager will be responsible for maintaining strong relationships with existing customers, supporting clients on technical and maintenance matters, identifying opportunities for additional works and renewals, and developing new maintenance contract opportunities.

The successful candidate should have strong practical knowledge of fire protection systems and be confident engaging Facilities Managers, Managing Agents, building owners, consultants and other stakeholders on technical and operational requirements.

Key Responsibilities

Client & Account Management

• Manage and develop relationships with existing maintenance customers.
• Serve as the main point of contact for clients on maintenance, servicing and technical matters.
• Understand each customer's site requirements, system conditions and maintenance priorities.
• Conduct regular customer engagement and follow-up to ensure service expectations are met.
• Attend client meetings, site discussions and technical meetings where required.
• Respond to customer enquiries and provide appropriate technical guidance or coordinate technical support internally.
• Manage customer feedback, service issues and escalations through to resolution.
• Build long-term relationships with Facilities Managers, Managing Agents, building owners, consultants and other key stakeholders.

Maintenance Contract Growth

• Identify and pursue opportunities for new fire protection maintenance contracts.
• Develop maintenance opportunities from existing King Fire customers, projects and industry relationships.
• Identify opportunities to expand the scope of existing maintenance contracts.
• Support maintenance contract renewals and customer retention.
• Conduct site visits and discussions to understand customer requirements before preparing proposals or quotations.
• Work with the commercial and technical teams to prepare maintenance proposals, quotations and recommendations.
• Follow up on quotations, contract renewals and new maintenance opportunities.
• Identify additional repair, replacement, upgrading or rectification works arising from maintenance activities.

Technical Advisory & Support

• Provide first-level technical advice to customers on fire protection maintenance and system-related matters.
• Understand customer issues and coordinate the appropriate technical team or specialist support where required.
• Assess system conditions during site visits and recommend suitable corrective or preventive actions.
• Explain technical issues and proposed solutions clearly to non-technical customers.
• Support customers in understanding maintenance requirements, system performance and recommended improvements.
• Review recurring faults, defects and maintenance issues and work with the technical team to propose solutions.
• Maintain a strong understanding of applicable fire protection systems, maintenance requirements and industry practices.

Maintenance Operations Coordination

• Coordinate with supervisors, technicians and internal teams to ensure maintenance works are delivered according to customer requirements.
• Monitor scheduled preventive maintenance and outstanding corrective works.
• Follow up on defects, breakdowns, repair works and outstanding service matters.
• Ensure customer commitments and agreed service timelines are fulfilled.
• Review service reports and technical findings where necessary before communicating recommendations to customers.
• Work closely with operations teams to improve service delivery and customer satisfaction.

Commercial & Business Development

• Maintain visibility over the maintenance sales pipeline, renewals and additional works opportunities.
• Support management in growing King Fire's recurring maintenance revenue.
• Identify cross-selling opportunities across King Fire's fire protection products and services.
• Develop relationships with potential customers and industry stakeholders.
• Participate in customer presentations, networking activities and relevant industry events where required.
• Provide market and customer feedback to management to support service and business development initiatives.

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Building Services, Fire Safety Engineering or a related discipline.
• Relevant experience in the fire protection industry is strongly preferred.
• Practical knowledge and experience in fire protection system maintenance and servicing.
• Experience managing maintenance contracts, customers or service accounts will be advantageous.
• Comfortable discussing technical fire protection matters directly with customers.
• Strong customer relationship and account management skills.
• Commercially minded with the ability to identify and develop maintenance business opportunities.
• Strong communication, presentation and interpersonal skills.
• Able to conduct site visits and engage with both technical and non-technical stakeholders.
• Organised and capable of managing multiple customer accounts, quotations and service matters simultaneously.
• Able to work independently while coordinating effectively with technical and operations teams.
• Possession of a valid Singapore driving licence will be advantageous.

Preferred Technical Experience

Candidates with knowledge or practical experience in the maintenance of the following systems will have an advantage:

• Fire alarm and detection systems
• Automatic sprinkler systems
• Fire hose reels and hydrant systems
• Fire pumps
• Wet and dry riser systems
• Clean agent and special suppression systems
• Kitchen fire suppression systems
• Other active fire protection systems

What We Are Looking For

We are looking for someone who understands that maintenance is not only about servicing equipment.

The successful candidate should be able to build trust with customers, understand their technical concerns, provide practical recommendations and develop long-term maintenance relationships.

You should be comfortable moving between customer meetings and site discussions, understanding technical issues, coordinating internal resources and identifying opportunities to grow the maintenance business.

This role will suit someone with strong fire protection experience who enjoys working directly with customers and wants to take ownership of both client relationships and maintenance business growth.

Reporting To: Management / Head of Operations

Pay: $4,000.00 - $7,000.00 per month

Work Location: In person