Qualifications / Experience
Bachelor's degree in Information Technology, Computer Science, or a related field.
2–4 years of experience in ServiceNow business analysis and
administration.
Strong understanding of ITIL principles and experience with ITSM
tools.
Proficiency in ServiceNow development, including scripting,
workflows, and integrations.
Excellent communication and
interpersonal skills to work
effectively with stakeholders at all
levels.
ServiceNow certifications such as
Certified System Administrator (CSA) and Certified Implementation
Specialist (CIS) are highly desirable.
ITIL V3/V4 certification is an
advantage.
Familiarity with generative AI and
Now Assist is an advantage.
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You're Applying For The Role Below
ServiceNow Business Analyst - TIM (Released Date 8 Oct 2026)
Location: Kuala Lumpur
Contract Details: Permanent
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