- Hong Kong Hong Kong
全职 Client Advisor(Luxury Fashion Brand 28-30k) 工作, 薪水, Shanghai Foreign Service Group (Hong Kong) Co., Ltd. Hong Kong 公司招聘中 - Ricebowl
Client Advisor(Luxury Fashion Brand 28-30k)
Shanghai Foreign Service Group (Hong Kong) Co., Ltd.
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职位描述
岗位职责
Our Client is a globally renowned Australian luxury fashion house, celebrated for its romantic aesthetic, distinctive prints, and masterful craftsmanship.
About Client
Our Client is a globally renowned Australian luxury fashion house, celebrated for its romantic aesthetic, distinctive prints, and masterful craftsmanship.
POSITION PURPOSE
To achieve sales in line with set targets and assist the Store Leadership team with Visual Presentation anddaily tasks. To create lasting dient rela tionships with both new and existing clients. To provide exceptionalservice levels to ensure that clients enjoy an elevated luxury shopping experience.
KEY RESPONSIBILITIES
SALES
To execute and achieve the Zimmermann "Shopping Experience" program
To achieve the required consistent standard of sales & the brand expectations of KPI's as follows: Sales, Units per Transaction and Average Sales per Transaction
To build solid dient relations to generate a strong Client Database
To build and develop a returning VIP database
To contribute to the Store Weekly Summary by providing feedback on stock issues, consolidationsand replenishment needed and any dient feedback that may impact sales in store
CLIENT RELATIONS, DATABASE & CRM
Acquire and grow the Zimmermann dient database through engaging and maintaining professionalclient relationships, ensuring full compliance with local legislation
To ensure that an exemplary standard of dient service is provided to all dients (VIPs and non- VIPs),in line with brand expectation
Ensure dients are informed about new launches, re-cuts, pre-orders and stock transfersAppointments are organized in accordance to the launches and clients' needs100% accuracy of all dients' details added to the database
To keep confidential all client information communicated or recorded, induding but not limited to;client database, clients' personal information (Such as name and contact detalls, including celebrity orhigh profile clients), bank account, dients' transactions and expenditure, and ensure Zimmermann's Privacy and Client Information Policy is adhered to
STOCK INVENTORY & LOSS PREVENTION
To have a thorough understanding of the procedures relating to stock management and loss prevention
To have a high level of awareness of the store's SOH
To ensure that any stock recelved is communicated to the Store Manager to be received in the system
To ensure all Stock Reservations you are responsible for are removed in accordance with the Policy and Procedure
ONLINE ORDERS
To ensure Online orders are processed in accordance to Zimmermann Policy and Procedure, withoutexception and with 100% accuracy
To ensure the Online orders received each day are dispatched within the set time frames
To ensure there is no incidence of negative feedback from Online Store dients
To facilitate Online returns to store with the aim of achieving a positive outcome
品牌介紹:Zimmermann - Luxury Fashion Brand
工作地點:Pacific Place
工作時間:輪班, 應商場時間而定,每天工作 8 小時,另加 1 小時食飯時間
每月薪金:綜合约30K(Base Pay * 13months + monthly sales commission)
其他福利:10 天年假 + 10天病假,13薪
Full-time
About Client
Our Client is a globally renowned Australian luxury fashion house, celebrated for its romantic aesthetic, distinctive prints, and masterful craftsmanship.
POSITION PURPOSE
To achieve sales in line with set targets and assist the Store Leadership team with Visual Presentation anddaily tasks. To create lasting dient rela tionships with both new and existing clients. To provide exceptionalservice levels to ensure that clients enjoy an elevated luxury shopping experience.
KEY RESPONSIBILITIES
SALES
To execute and achieve the Zimmermann "Shopping Experience" program
To achieve the required consistent standard of sales & the brand expectations of KPI's as follows: Sales, Units per Transaction and Average Sales per Transaction
To build solid dient relations to generate a strong Client Database
To build and develop a returning VIP database
To contribute to the Store Weekly Summary by providing feedback on stock issues, consolidationsand replenishment needed and any dient feedback that may impact sales in store
CLIENT RELATIONS, DATABASE & CRM
Acquire and grow the Zimmermann dient database through engaging and maintaining professionalclient relationships, ensuring full compliance with local legislation
To ensure that an exemplary standard of dient service is provided to all dients (VIPs and non- VIPs),in line with brand expectation
Ensure dients are informed about new launches, re-cuts, pre-orders and stock transfersAppointments are organized in accordance to the launches and clients' needs100% accuracy of all dients' details added to the database
To keep confidential all client information communicated or recorded, induding but not limited to;client database, clients' personal information (Such as name and contact detalls, including celebrity orhigh profile clients), bank account, dients' transactions and expenditure, and ensure Zimmermann's Privacy and Client Information Policy is adhered to
STOCK INVENTORY & LOSS PREVENTION
To have a thorough understanding of the procedures relating to stock management and loss prevention
To have a high level of awareness of the store's SOH
To ensure that any stock recelved is communicated to the Store Manager to be received in the system
To ensure all Stock Reservations you are responsible for are removed in accordance with the Policy and Procedure
ONLINE ORDERS
To ensure Online orders are processed in accordance to Zimmermann Policy and Procedure, withoutexception and with 100% accuracy
To ensure the Online orders received each day are dispatched within the set time frames
To ensure there is no incidence of negative feedback from Online Store dients
To facilitate Online returns to store with the aim of achieving a positive outcome
品牌介紹:Zimmermann - Luxury Fashion Brand
工作地點:Pacific Place
工作時間:輪班, 應商場時間而定,每天工作 8 小時,另加 1 小時食飯時間
每月薪金:綜合约30K(Base Pay * 13months + monthly sales commission)
其他福利:10 天年假 + 10天病假,13薪
Full-time
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