About the role
(Air Freight Operations & Customer Support)
We are an airfreight-specialised freight forwarder, warehousing and transport company. We are expanding our operations team in preparation for a new high-volume contract. You will own export documentation end-to-end and keep import shipments moving.
This is a seat for someone who moves without handholding. Our operations are lean: Our teams are given problems and deadlines, not a script.
What you'll do
Prepare and execute export Air Waybills and all supporting shipping documentation, accurately and to deadline
Monitor import shipments from booking to delivery — track status, arrange collection and delivery, chase carriers and agents, and close out exceptions
Act as the day-to-day liaison for China-based customers: shipment updates, queries, documentation requirements and issue resolution
Coordinate with carriers, ground handlers, hauliers, overseas agents and internal warehouse and transport teams
Ensure shipment records and filings are complete and compliant with Singapore Customs and carrier requirements
Identify recurring operational problems and fix them at the source, not one shipment at a time
What we're looking for
Minimum of 2 years of relevant working experience in freight forwarding, shipping lines, customs brokerage, trade finance, or another high-volume transactional documentation role where errors carried real cost
Alternatively
: Evidence of self-direction — work you started, tools or systems you taught yourself, scope and processes you grew because you saw the gap and filled it
Accuracy under volume and time pressure, and the judgement to know which exception needs escalating now
Strong technical and communication fundamentals for direct liaison with customers, carriers and agents
Strong advantages
Dangerous Goods certification (IATA DGR), or hands-on experience handling and documenting DG shipments — we weight this heavily
Direct AWB and export documentation experience
TradeNet and customs permit declaration experience
Background experience in handling aircraft spares, time-critical shipments and aviation industry
Experience in supporting daily liaison with China-based customers
What we offer
Real ownership of your shipments and processes from day one
A lean, management-light operation where good ideas and solutions get implemented instead of ignored
Fast career progression and opportunity to grow alongside a high-volume project and a rapidly expanding team
Direct exposure to airfreight, warehousing and transport across the full chain
Flexible and negotiable annual leave entitlements
Flexible and negotiable work from home after project kickoff
We consider all applicants fairly on merit, skills and experience.