全职 Account Representative 工作, 薪水, Star Trust Consultancy 公司招聘中 - Ricebowl

Company Description Star Trust Consultancy is a Singapore-based business consultancy specializing in HR, recruitment, and education solutions for businesses and individuals. The company supports SMEs and growing organizations with scalable HR and business services, including recruitment, HR operations, workforce planning, and flexible HR support. It also provides education consultancy for students and working professionals, helping them explore suitable academic pathways and further education opportunities in Singapore and internationally. Star Trust Consultancy focuses on practical, personalized solutions tailored to each client’s requirements, creating long-term partnerships built on trust and responsiveness.
Role Description The Account Representative is a full-time remote role responsible for managing and nurturing client accounts across HR, recruitment, and education consultancy services. In this position, the Account Representative responds to client inquiries, maintains regular communication, and ensures that agreed services and deliverables are completed on time and to a high standard. Day-to-day tasks include handling customer service requests, tracking account activities, preparing proposals or service outlines, and supporting sales initiatives by identifying additional client needs. The role also involves coordinating with internal teams, assisting in training clients on processes or tools where needed, and maintaining accurate records and documentation to support efficient, high-quality service.
Qualifications

• Strong Account Management skills, including managing multiple client relationships and ensuring service quality.
• Customer Service experience with a focus on responsiveness, empathy, and solution-oriented support.
• Excellent Communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
• Sales skills to identify opportunities, support proposals, and contribute to business growth.
• Training skills to guide clients or colleagues on processes, tools, or service offerings when required.
• Ability to work independently in a remote environment, manage time effectively, and meet deadlines.
• Attention to detail and strong organizational skills for maintaining records and coordinating account activities.
• Proficiency with common business software (e.g., email, spreadsheets, CRM tools) and willingness to learn new systems.
• Previous experience in consultancy, HR services, education services, or a client-facing role is an advantage.
• Relevant diploma or degree in Business, Communications, HR, or a related field is preferred, or equivalent practical experience.